TikTok Live User Operation Manager (Customer Service) — Egypt

‎1. Responsible for the user's platform consultation and answering questions,
and keep track of the content of the consultation until the problem is solved
‎2. Collect user's opinions and suggestions, analyze and organize user data
regularly, and make feedback and advancement timely
‎3. Distinguish the cause of the problem, properly appease the user's
dissatisfaction and complaints, and reasonably report the handling
‎4. Be good at summarizing problems, and combining data to make suggestions
for product features
‎5. Devise and streamline the content policy implementation process to align
the objective of different teams for a better quality control result
‎6. Have a good understanding of content quality definitions and principles,
and able to illustrate it in a clear way.
‎1. Bachelor degree or above, English can be used as a working language, and
there is a corresponding foreign language ability (A language) plus points
‎2. Good interpersonal communication and coordination skills, a strong sense
of responsibility and execution, able to withstand the pressure of work
‎3. Have certain risk awareness and strong ability to respond to emergencies
‎4. Well written ability, data analysis ability, good at summarizing and
analyzing
‎5. Responsible for work, have a certain ability to withstand pressure