Details
Required Experience From 1 to 3 Years
Department Customer Operations
Career LevelMid-Level
Position Location Cairo
Skills
Analytical Skills
Excellent English
Implementation
Requirements and responsibilities
Do you want to work in an exciting, rewarding, and collaborative environment
where you are appreciated and valued?
Are you passionate about IT, software development, business solutions, BPO,
customer operations, etc.? Are Innovation, Talent, and Excellence part of your
DNA?
We are an international IT and Software Services* company that provides
exceptional experiences to customers around the world from our five offices in
Egypt, Canada, and Poland. Over 70 global partners rely daily on our 800+
employees for superior Software Development and BPO/ Customer
Operations services, as well as innovative Business Solutions.
We are growing - and fast. Join us, and let's grow together! Apply now.
Your responsibilities as an Implementation Specialist: -
Our competitive advantage is the superior quality of our services and
solutions. Our satisfied customers fuel our phenomenal growth; in fact, 95%
of our customers return to us for more projects.
* Monitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally; ensure issues are tracked through to resolution.
* Manage proactive ready-for-business checks, identify, and fix gaps, and respond promptly to failures.
* Ensure efficient incident management, ensuring accurate communication to impacted groups, and timely resolution.
* Facilitate root cause investigations and manage the implementation of corrective and preventative measures.
* Review, execute and verify production changes in strict accordance with procedures defined in change documents.
* Leverage tools and resources available within the company to simplify, automate, or eliminate inefficiencies.
* Create and manage customer-facing documents and videos to help clients utilize and understand Dockmaster.
* Stay up to date with all aspects of the Dockmaster software and assist with quality assurance testing.
Skills and qualifications to succeed as a FlairsTech Implementation
Specialist: -
* Experience with onboarding and supporting software
* Experience with training online and in-person
* Able to troubleshoot computer & network issues
* Ability to pick up new concepts easily with the initiative to learn and self-motivated.
* Assertive and able to resolve client issues with tact and diplomacy
* Excellent communication skills required: Verbally communicate clearly and fluently in English.
Join us and propel your career journey to new heights!*
Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, gove…
Company Description Workhint is a workforce management software for businesses to find, manage, and pay independent contractors. Workhint was built with a marketplace structure to help companies launch an internal talent marketplace for one function. Job Description We are seeking a highly…
## **What the role ?** The Implementation and Care Specialist (ICS) is one of the key pillars of our ON!Track service and will assist in growing and supporting any existing and/or future software product and service with local, regional, and global partners at Hilti. ## **Who is Hilti?** Hilti is w…
# **Job Description Summary** In this role, you will work closely with customers and project team to support the needs of GE Digital Asset Performance Management Implementation projects. Will work as an integral member of the project team communicating effectively with clients and internal resource…
Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world thro…
**Our Exciting Opportunity** We are looking for an Implementation Coordinator who has a leading, coordinating and supporting role regarding technical topics and solutions within a network implementation organization. The job role is used for Wireline, Wireless and Transmission network deployment an…
**About this opportunity!** We are looking for an Implementation Manager / Implementation Coordinator who will lead, coordinate and support technical topics, commercial commitments and solutions for a designated part of the rollout area. The Implementation manager will also plan and monitor service…
Cardinal Path, part of dentsu, is a leading digital analytics and digital marketing firm focused on delivering insight, understanding and outcomes that create competitive advantage for our clients. We engage at the strategic, business, and technical levels to generate tangible and quantifiable valu…
**Our Exciting Opportunity** We are looking for an Implementation Coordinator who has a leading, coordinating and supporting role regarding technical topics and solutions within a network implementation organization. The job role is used for Wireline, Wireless and Transmission network deployment an…
**Our Exciting Opportunity** We are looking for an Implementation Coordinator who has a leading, coordinating and supporting role regarding technical topics and solutions within a network implementation organization. The job role is used for Wireline, Wireless and Transmission network deployment an…