Operate and maintain company internal IT infrastructure. Handle internal help
desk function. Providing system administration on servers, infrastructure,
workstations and Voice/IP communication system, Responsible for hardware and
software configurations, equipment installation, inventory tracking, and
system maintenance.
Duties and Responsibilities:
Internal IT
* Ensure that all the systems of a company are functioning smoothly.
* Provision Server hardware, including configuration and deployment.
* Build and deploy virtualization servers.
* Handle helpdesk support issues reported by company employees.
* Document task outcomes, and publish FAQ & Knowledge bases of acquired information.
* Troubleshoot and support corporate operations such as mail, ftp, sms & AD.
* Automate systems monitoring tasks using standard monitoring tools.
* Ensure application and usage of company security policy for accessing and using resources.
* Assist in technical purchases, do comparisons and recommend best option.
Customer Projects/Engagements
* Independently collect and analyze client's environment details.
* Create and update the technical questionnaires sent to clients to gather site details.
* Adhere to agreed SLAs and strive to meet or exceed response times with professional level support.
* Deploy company products at customer sites, either remotely or onsite.
* provide 2nd level support for partners after implementation.
* Author customer engagement documentation, such as environment diagrams, installation/configuration documents.
* Assist in establishing and implementing configuration management program and policies.
* Escalate support tickets to 3rd level support by communicating with partners and clients via email, phone & chat
* Perform technical training to partners and clients
* coordinates with the project manager task deliverables
Team-related tasks
* Organize tools, documentation, software and hardware items needed for work.
* Research new technologies & products in related practice/technology area.
* Share knowledge and train his peers, and handover acquired knowledge periodically for backup purposes.
* Cooperate with team members and other teams to achieve the overall company goals and objectives..
Education and Qualification:
* Bachelor's degree or higher in Computer Science or a related field.
* CCNA, CCNP Certification.
Desired Skills and Experience:
* (0-3 years) experience.
* Practical knowledge of CUCM, certification is preferred.
* Good knowledge of servers-side software such as Active Directory, Exchange, Lync.
* MCSE Certification is preferred.
* Security products knowledge is preferred.
* Good knowledge of virtualization technologies (hyper-v, VMware).
* Analytical and problem solving skills.
* Ability to communicate complex technical concepts.
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