Must be a grad.
Fluent in English
Good communication Skills
Job summary
Our Amazon Contact Centers work towards a single goal: to deliver the best
possible support experience to our customers. To do that, our CS Operations
teams are empowered and expected to think like owners. We solve problems the
first time so that customers have an effortless experience every time.
Building on Amazon’s global mission of being the ‘Earth’s most customer-
centric company’, the Customer Service team started operations in August 2005
and has grown steadily in size and scope since then. Our Team members are
empowered to think like owners and resolve customer problems via phone, email
or live chat. We operate in a fast-paced, dynamic environment and make an
impact to millions of customers across the globe. Our relentless focus on
process improvements has helped us continuously evolve and expand our focus
into new business domains.
Key job responsibilities
Knowledge and Skills Required
Communication Skills:
Excellent Spoken Language proficiency in English
Excellent communication skills in (written and verbal)
Ability to communicate correctly and clearly with all customers
Excellent documentation skills
Good comprehension skills – ability to clearly understand and state the issues
customers present
Ability to concentrate – follow customers issues without distraction to
resolution
Good composition skills – ability to compose a grammatically correct, concise,
and accurate written response
Work successfully in a team environment as well as independently
Computer Knowledge/Skills:
Ability to use a desktop computer system
Familiarity with Windows Operating System, Microsoft Outlook, Microsoft Word
and Internet Explorer
Excellent typing skills
Demonstrates understanding of the Internet, Amazon.com website, and competitor
websites
Demonstrates an ability to successfully navigate websites
Demonstrates a proficient knowledge of email applications
Demonstrates an ability to learn in various media
Ability to successfully adapt to changes in the work environment
Customer Focus:
Excellent customer service skills, including maintaining focus on the customer
issue in a fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when
necessary
Must be a grad.
Fluent in English
Good communication Skills