Customer Service Team Manager

؜ - ؜القاهرة ؜ -

تفاصيل الوظيفة


  • Bachelor’s degree is a must.

  • ‎3 plus years’ experience with Customer service would be an added advantage

  • ‎5-‎7 years of overall experience and ‎2 years of supervisory exposure in managing a team size of ‎10-‎20 associates.

  • Advanced computer skills using a variety of programs highly desired

  • ‎24/‎7/‎365 availability, including willingness to work on weekends, and outside of the "standard" work day

  • Applicant needs to be in People Management role
    Overview: AMAZON
    Amazon.com strives to be Earth's most customer-centric company where people
    can find and discover virtually anything they want to buy online. By giving
    customers more of what they want - low prices, vast selection, and convenience

  • Souq.com continues to grow and evolve as a world-class e-commerce platform.
    Amazon's evolution from Web site to e-commerce partner to development platform
    is fueled by the spirit of innovation that is part of the company's DNA. The
    world's brightest technology minds come to Souq.com to research and develop
    technology that improves the lives of shoppers and sellers around the world.
    Position Description: Team Manager - Customer Service
    REPORTEES Associates
    REPORTING TO Group Manager/ Country Ops Manger – Customer Service
    Summary of Responsibilities
    If you are passionate about driving process improvement and motivating and
    leading a team of driven, customer-obsessed associates and team leads, all
    while analyzing systemic issues and implementing solutions to challenging
    problems, we have the career you’re looking for!
    A Team Manager sets the vision and culture of their teams by handling
    individual and team performance expectations and goals, maintaining singular
    focus on ensuring and improving customer satisfaction , by identifying broader
    customer impacting issues and implementing solutions to drive quality and
    productivity, while achieving real time desired service levels.


Key responsibilities include: People Management:
* Leading and developing a team of ‎20-‎25 associates; responsible for the overall performance management, coordination and evaluation of the team.
* Actively participate in and drive the continuous improvement culture through ‘kaizen’ and lean projects. Identifying and eliminating barriers to accuracy, productivity, and quality.
Amazon is an equal opportunity employer


Additional professional certificates i.e. (PMP, Six sigma, Lean Processes) is
preferable.

ملخص الوظيفة

  • المُعلن : Amazon.com
  • تاريخ الإعلان : 29/04/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : القاهرة
  • الراتب : -
  • الهاتف : -

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