OSS/BSS SBM

Primary Purpose of Job:
To conduct full assessment of the current "as is" situation for IT operations
and provide a comprehensive finding and improvement recommendation report.
Provide input and customization recommendation to OSS/BSS ecosystems
implementation ITSM tool, monitoring, provisioning, CRM).
Benchmark processes against best practices and provide measurable KPIs to
achieve efficiency.
Provide recommendations to improve operational efficiency and achieve enhanced
service levels.
Review all processes that have been developed to date within customer IT
environment.
Review the existing documents and approved processes to develop a clear
understanding and awareness of the requirements, and present the review
findings to the customer. Ensure that all interlocks within IT internal and
external stakeholders are clearly understood, agreed and documented.
Analyze and report customer's IT operations organization structure and review
existing operations systems and tools used within IT operations.
Develop, update, improve and/or add any existing processes to ensure
attainment of the required business and operational objectives. Define and
document the relevant operational KPIs for customers.
Perform a gap analysis of the existing Operations processes, systems and
tools, including process documentation, workflows and interactions
Key Relationships: Chief Architect, Project Director, Technical consultants,
Business consultants
Key Responsibilities:
To carry out duties relating to the IT operations, and assess current IT
operations maturity, identify gaps and shape solutions. Lead or participate in
teams ensuring that responsibilities and accountabilities for meeting
requirements and delivery of various design artefacts and deliverables are
clearly understood, documented, agreed and fulfilled.
Ensure effective collaborative working across relevant organization functions
in OBS to make sure that the recommendations meet the requirements, agreed
quality criteria, follow recognizable best practice techniques, align to
documented wider IT.
Ability to understand a wide range of disciplines in enough detail to
communicate effectively with experts in those areas to enable delivery of end
to end IT operations model with hands-on experience in ITSM tools including:
incident management,
problem management,
performance management,
fault management,
capacity management,
change management,
configuration management along with other ITIL processes.
Etom FAB
Produce IT operations process workflows and IT operations organizational
structure along with IT operations tools assessments.
Conduct a Gap Analysis for processes, tools and organization
Develop core IT operations processes.
Define RACI matrix for IT resources.
Ensure that roles and responsibilities are clearly defined.
Generate job descriptions for the different roles that are required or improve
those that exists
Ensure that each process has a clearly defined input and output.
Application Systems / Job Process Matrix: Matrix showing the relations of
target application systems with job processes
Excellent overall knowledge of ITSM processes and frameworks including ITIL
(ITIL V4 preferred), SIAM, ISO ‎20000 along with Operations and Business
Support Systems (OSS/BSS).
Management of complex and conflicting priorities with ease
Ability to balance short term vs. strategic solutions to cater to conflicting
demands
Creates operational design specifications.
Translates business and operational requirements into test cases, test
scenarios and scripts.
Maintains new and existing object reference files.
Validates deployments of IT operations tools.
Assists in establishing requirements, methods and procedures for routine
maintenance.
Evaluates vendor IT operations systems to ensure compliance with requirements
and cost effectiveness.
Manage different vendors to build a new BSS/OSS stack to support cloud
services (commercial public cloud and Telco cloud) along with smart services.
Define and manage the integration within BSS/OSS , ITSM components and with
external systems according to the defined service catalog and use cases.
Good knowledge with NFVM and SDN platforms and its interlock with OSS/BSS
systems
Ability to review and validate ITSM and BSS/OSS design documents and act as
the interface between customer and vendors.

about you

Education: Bachelor's degree in Computer Science, Engineering or another
related field. Or equivalent work experience
Experience: ‎5-‎10 years of IT operations experience and recent exposure to ITIL
(ITIL V4 preferred), ISO 20K and DevOps.
Competencies: Experience working in IT operations processes. Experience
working in an agile team environment. Demonstrated ability to analyze and
interpret complex problems or processes, identify and understand requirements,
and develop alternate solutions
Attributes: Experience in developing IT operations processes and IT
organizational structures, working knowledge with IT Service Management tools
(ITSM) and OSS/BSS platforms in a variety of technologies and environments.
Experience with automation tools and latest technology trends that enhances IT
operations.
Strong troubleshooting and problem-solving skills.
General: Excellent communication skills and the ability to prepare technical
documentation and process workflows. Excellent attention to detail, must be
capable of logical thinking and possess advanced problem-solving skills.

additional information

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department

Sales & Mktg - Indirect & MEA

contract

Regular