Security shift leader

Job Number ‎23221715
Job Category Loss Prevention & Security
Location Cairo Marriott Hotel & Omar Khayyam Casino, ‎16 Saray El Gezira
Street, Cairo, Egypt, Egypt VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Patrol all areas of the property; secure rooms; assist guests with room
access. Conduct emergency response drills, daily physical hazard/safety
inspections, investigations, interviews, and key control audit. Monitor Closed
Circuit Televisions and alarm systems. Authorize, monitor, and document access
to secured areas. Assist guests/employees during emergency situations. Respond
to accidents, contact EMS or administer first aid/CPR as required. Gather
information and complete reports. Maintain confidentiality of
reports/documents, release information to authorized individuals. Defuse
disturbances in accordance with company policies and procedures. Resolve
safety hazard situations. Handle all interruptions and complaints. Escort
unwelcome persons from the property. Ensure compliance with alcoholic beverage
control laws. Call for assistance using proper code responses. Provide proper
paperwork to employees.

Assist management in training, motivating and coaching employees; serve as a
role model and first point of contact of the Guarantee of Fair Treatment/Open
Door Policy process. Follow all company policies and procedures; report
accidents, injuries, and unsafe work conditions to manager; complete safety
training and certifications; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests' service needs; thank guests with
genuine appreciation. Speak with others using clear and professional language;
prepare and review written documents accurately and completely; answer
telephones using appropriate etiquette. Develop and maintain positive working
relationships with others; support team to reach common goals; listen and
respond appropriately to the concerns of other employees. Ensure adherence to
quality expectations and standards. In addition, some states may have
additional licensing/registration requirements to be considered for this
position. Read and visually verify information in a variety of formats (e.g.,
small print). Visually inspect tools, equipment, or machines (e.g., to
identify defects). Enter and locate work-related information using computers
and/or point of sale systems. Move at a speed required to respond to work
situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period
of time or for an entire work shift. Move, lift, carry, push, pull, and place
objects weighing less than or equal to ‎50 pounds without assistance and
objects weighing in excess of ‎75 pounds with assistance. Grasp, turn, and
manipulate objects of varying size and weight, requiring fine motor skills and
hand-eye coordination. Move through narrow, confined, or elevated spaces. Move
over sloping, uneven, or slippery surfaces as well as up and down stairs
and/or service ramps. Reach overhead and below the knees, including bending,
twisting, pulling, and stooping. Perform other reasonable job duties as
requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every
opportunity while keeping the comfort of the oh-so-familiar all around the
globe. As a host with Marriott Hotels, you will help keep the promise of
"Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-
thinking service that upholds and builds upon this living legacy. With the
name that's synonymous with hospitality the world over, we are proud to
welcome you to explore a career with Marriott Hotels. In joining Marriott
Hotels, you join a portfolio of brands with Marriott International. Be
where you can do your best work, begin your purpose, belong to an
amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists
of more than ‎100 beautiful properties in gateway cities and distinctive resort
locations around the world. JW believes our associates come first. Because if
you're happy, our guests will be happy. JW Marriott associates are confident,
innovative, genuine, intuitive, and carry on the legacy of the brand's
namesake and company founder, J.Willard Marriott. Our hotels offer a work
experience unlike any other, where you'll be part of a community and enjoy
true camaraderie with a diverse group of co-workers. JW creates opportunities
for training, development, recognition and most importantly, a place where you
can pursue your passions in a luxury environment with a focus on holistic
well-being. Treating guests exceptionally starts with the way we take care of
our associates. That's The JW Treatment™. In joining JW Marriott, you join a
portfolio of brands with Marriott International. Be where you can do your
best work, begin your purpose, belong to an amazing global team, and
become the best version of you.