Support Center Representative Remote

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To
code. To consult. To think along with clients and sell. To make markets. To
invent. To collaborate. Not just to do something better, but to attempt things
you've never thought possible. Are you ready to lead in this new era of
technology and solve some of the world's most challenging problems? If so,
lets talk.

Your Role and Responsibilities
Assist with the, maintenance and documentation of all
facets of reliable, efficient, customer service..
* Provide assistance to all members in the use of our computer network,
workstations, and equipment.
* Assist with the communications and information
hardware and software, with primary responsibility for clients devices
systems, and their efficient integration.
* Provide helpdesk support, via phone, computer, and through our ticketing
system, for most issues related to desktop software, hardware and peripherals.
* Provide ‎24-hour support for hardware and services critical to operations.
Responsibilities and Duties
* Work within our ticketing system to create detailed work logs and technical
documentation.
* Use appropriate communication and documentation to inform team of important
issues and information which will help improve team performance. Inform and
coordinate with Operations and other computer users of procedures that would
interrupt, affect, or interfere with their work.

Required Technical and Professional Expertise
* Escalate issues to Tier ‎2 as needed, as well as set customer expectations for
follow-up (i.e., when to expect a follow-up contact and by whom).
* Participate in the on-call rotation as agreed by the Tier One Support team. When on
call, be prepared to always address technical issues.
* Maintain good working relationships with all cooperative workers.
* Treat co-workers and members with respect and courtesy.
Qualifications
* Ability to handle and prioritize a lot of tasks each day.
* Ability to produce user and troubleshooting documentation that other people can
understand.

Preferred Technical and Professional Expertise
N/A
About Business UnitIBM Systems helps IT leaders think differently about their
infrastructure. IBM servers and storage are no longer inanimate - they can
understand, reason, and learn so our clients can innovate while avoiding IT
issues. Our systems power the world's most important industries and our
clients are the architects of the future. Join us to help build our leading-
edge technology portfolio designed for cognitive business and optimized for
cloud computing.

Your Life @ IBMIn a world where technology never stands still, we understand
that, dedication to our clients success, innovation that matters, and trust
and personal responsibility in all our relationships, lives in what we do as
IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your
career, you'll be encouraged to be courageous and experiment everyday, all
whilst having continuous trust and support in an environment where everyone
can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and
learning new information and skills to constantly transform themselves and our
company. They are trusted to provide on-going feedback to help other IBMers
grow, as well as collaborate with colleagues keeping in mind a team focused
approach to include different perspectives to drive exceptional outcomes for
our customers. The courage our IBMers have to make critical decisions everyday
is essential to IBM becoming the catalyst for progress, always embracing
challenges with resources they have to hand, a can-do attitude and always
striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the
application of intelligence, reason and science, we can improve business,
society and the human condition, bringing the power of an open hybrid cloud
and AI strategy to life for our clients and partners around the
world.Restlessly reinventing since ‎1911, we are not only one of the largest
corporate organizations in the world, we're also one of the biggest technology
and consulting employers, with many of the Fortune ‎50 companies relying on the
IBM Cloud to run their business. At IBM, we pride ourselves on being an early
adopter of artificial intelligence, quantum computing and blockchain. Now it's
time for you to join us on our journey to being a responsible technology
innovator and a force for good in the world.

Location StatementFor additional information about location requirements,
please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud
to be an equal-opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
gender, gender identity or expression, sexual orientation, national origin,
caste, genetics, pregnancy, disability, neurodivergence, age, veteran status,
or other characteristics. IBM is also committed to compliance with all fair
employment practices regarding citizenship and immigration status.