Job Title:
Customer Service - Chat and Email Vacancies
Job Description
Advisor I, Customer Service position interfaces with customers via inbound
calls, outbound calls, or through the Internet depending upon client
requirements. This position provides customer service support and resolution
of routine problems regarding client's products or services.
In this role, you'll be:
* The digital lifeline for our clients, providing exceptional service via chat and email. Answer questions, troubleshoot issues, and offer support with a friendly and efficient touch.
* A master communicator, crafting clear and concise messages that build rapport and resolve concerns.
* A detective of the digital world, unearthing the root of customer issues and finding creative solutions. Think outside the box and make every interaction a positive experience.
* A multi-tasking marvel, juggling multiple chats and emails with grace and efficiency.
* A brand ambassador, building lasting relationships with customers and turning them into loyal fans. Every interaction is an opportunity to shine!
Essential Functions/Core Responsibilities
* Ensure service delivered to our customers meets contractual Key Performance Indicators ('KPIs')
* Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
* Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
* Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
* Maintain basic knowledge of client products and/or services.
* Prepare complete and accurate work including appropriately notating accounts as required.
* Participate in activities designed to improve customer satisfaction and business performance.
* Offer additional products and/or services.
Career Framework Role**
Each program requires a basic skill set and product-specific knowledge to
perform routine tasks within simple processes. You will work with close
supervision and clearly defined procedures. You are starting to demonstrate
familiarity with client terminology, operating standards, and procedures.
Starter without sustained metric performance levels.
We offer a competitive compensation and benefits package, along with a vibrant
and supportive work environment. Join us and be a part of a team that is
passionate about making a difference in the lives of our customers and our
community!
Disclaimer**
The above statements are intended to describe the general nature and level of
work being performed by people assigned to this job. They are not intended to
be an exhaustive list of all responsibilities, duties, and skills required of
personnel working within this job title.
Concentrix is an equal-opportunity employer. Concentrix evaluates qualified
applicants without regard to race, color, religion, gender, national origin,
age, sexual orientation, gender identity or expression, protected veteran
status, disability status, or any other legally protected characteristic.
Advisor I, Customer Service position interfaces with customers via inbound
calls, outbound calls, or through the Internet depending upon client
requirements. This position provides customer service support and resolution
of routine problems regarding client's products or services.
In this role, you'll be:
* The digital lifeline for our clients, providing exceptional service via chat and email. Answer questions, troubleshoot issues, and offer support with a friendly and efficient touch.
* A master communicator, crafting clear and concise messages that build rapport and resolve concerns.
* A detective of the digital world, unearthing the root of customer issues and finding creative solutions. Think outside the box and make every interaction a positive experience.
* A multi-tasking marvel, juggling multiple chats and emails with grace and efficiency.
* A brand ambassador, building lasting relationships with customers and turning them into loyal fans. Every interaction is an opportunity to shine!
Essential Functions/Core Responsibilities
* Ensure service delivered to our customers meets contractual Key Performance Indicators ( 'KPIs')
* Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
* Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
* Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
* Maintain basic knowledge of client products and/or services.
* Prepare complete and accurate work including appropriately notating accounts as required.
* Participate in activities designed to improve customer satisfaction and business performance.
* Offer additional products and/or services.
Career Framework Role**
Each program requires a basic skill set and product-specific knowledge to
perform routine tasks within simple processes. You will work with close
supervision and clearly defined procedures. You are starting to demonstrate
familiarity with client terminology, operating standards, and procedures.
Starter without sustained metric performance levels.
We offer a competitive compensation and benefits package, along with a vibrant
and supportive work environment. Join us and be a part of a team that is
passionate about making a difference in the lives of our customers and our
community!
Disclaimer**
The above statements are intended to describe the general nature and level of
work being performed by people assigned to this job. They are not intended to
be an exhaustive list of all responsibilities, duties, and skills required of
personnel working within this job title.
Concentrix is an equal-opportunity employer. Concentrix evaluates qualified
applicants without regard to race, color, religion, gender, national origin,
age, sexual orientation, gender identity or expression, protected veteran
status, disability status, or any other legally protected characteristic.
Advisor I, Customer Service position interfaces with customers via inbound
calls, outbound calls, or through the Internet depending upon client
requirements. This position provides customer service support and resolution
of routine problems regarding client's products or services.
In this role, you'll be:
* The digital lifeline for our clients, providing exceptional service via chat and email. Answer questions, troubleshoot issues, and offer support with a friendly and efficient touch.
* A master communicator, crafting clear and concise messages that build rapport and resolve concerns.
* A detective of the digital world, unearthing the root of customer issues and finding creative solutions. Think outside the box and make every interaction a positive experience.
* A multi-tasking marvel, juggling multiple chats and emails with grace and efficiency.
* A brand ambassador, building lasting relationships with customers and turning them into loyal fans. Every interaction is an opportunity to shine!
Essential Functions/Core Responsibilities
* Ensure service delivered to our customers meets contractual Key Performance Indicators ( 'KPIs')
* Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
* Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
* Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
* Maintain basic knowledge of client products and/or services.
* Prepare complete and accurate work including appropriately notating accounts as required.
* Participate in activities designed to improve customer satisfaction and business performance.
* Offer additional products and/or services.
Career Framework Role**
Each program requires a basic skill set and product-specific knowledge to
perform routine tasks within simple processes. You will work with close
supervision and clearly defined procedures. You are starting to demonstrate
familiarity with client terminology, operating standards, and procedures.
Starter without sustained metric performance levels.
We offer a competitive compensation and benefits package, along with a vibrant
and supportive work environment. Join us and be a part of a team that is
passionate about making a difference in the lives of our customers and our
community!
Disclaimer
The above statements are intended to describe the general nature and level of
work being performed by people assigned to this job. They are not intended to
be an exhaustive list of all responsibilities, duties, and skills required of
personnel working within this job title.
Concentrix is an equal-opportunity employer. Concentrix evaluates qualified
applicants without regard to race, color, religion, gender, national origin,
age, sexual orientation, gender identity or expression, protected veteran
status, disability status, or any other legally protected characteristic.
Location:
EGY Cairo - MB1 Building, Raya Company, Maadi Technology Park, Lasilki Street
Language Requirements:
Time Type:
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