Cabin Crew Manager

Date: ‎7 Dec ‎2023
Company: Air Arabia Egypt (E5)
Location: Cairo, EG
Country: EG
Job Purpose
To establish and maintain standardization in all the cabin services provided
by Air Arabia across the entire network. Leads the function operations and
performance ensuring productivity is in line with Company 's objectives and in
compliance with quality standards and ECAA regulatory requirements. Achieves
efficiency in manpower and operating costs whilst maintaining safety and
security of operations, and reflecting a positive corporate image.
Key Result Responsibilities
‎1. Oversees the Cabin Services operations and overall performance to ensure
adherence by the Crew to the SOPs prescribed in the manual in line with ECAA
and Air Arabia standards
‎2. Leads the respective team, conducts on-board monitoring and checks,
provides continuous support, motivation, coaching, and guidance to assist the
team achieve efficiency in performance on all levels and at all times.
‎3. Supports in managing the manpower planning and utilization in line with
business needs and in compliance with the regulatory requirements.
‎4. Advises on the manpower allocation in a cost-effective manner ensuring
Company's objectives for cost reduction are achieved.
‎5. Supports partnership with Stakeholders/HR to ensure objective evaluation
and validate members' assessments; utilizes reports and input from various
sources to decide on promotions, dismissals, general conduct, grooming,
uniform, welfare, grievances, disciplinary, incentives, payments, etc..
‎6. Evaluates the current practices and identify solutions to reduce operating
costs, maximize on-board sales, and enhance customers' satisfaction.
Implements corrective measures needed to maximize productivity and enhance the
overall customers' experience.
‎7. Partners with Training and Scheduling teams; ensures performance gaps are
identified and bridged through effective development plan of mandatory,
safety, and soft-skills trainings provided by instructors and properly adhered
to by the CC members.
Key Result Responsibilities - Continued
‎8. Partners with Training Manager to evaluate the Instructors'/Examiners'
training capabilities and define development plans needed to achieve better
and objective training results.
‎9. Cooperates with Safety, and Security to monitor the implementation and
adherence of the Cabin Crew members to the related manuals; highlights safety
trends, agrees on corrective measures, and implements accordingly.
‎10. Partners with HOD to monitor the compliance of SLAs (catering, uniforms,
in-flight products) with agreed terms.
‎11. Supports the HOD in ensuring the cabin appearance and in-flight products
comply with approved quality standards and corporate image; reports any
shortfalls to concerned for corrective measures.
‎12. Ensures Quality Assurance and internal/external audit requirements are
effectively managed; conducts regular on-board checks and audits to minimize
cash and items shortages, minimize customer complaints and ensure smooth work-
flow.
‎13. Carries out field trip visits to other Hubs and destinations to evaluate
performance and provide necessary input and support. Updates oneself and team
on all changes on the GCAA/CAA regulations affecting the related operations.
Qualifications (Academic, training, languages)
* Diploma/Higher Secondary Certificate is acceptable for this role if combined with the necessary function-related experience; a bachelor Degree in Travel/ Tourism or any stream is preferable.
* Active/previous Cabin Crew License from ECAA or any other Civil Aviation Authorities.
* Basic Airport, security procedures and regulations exposure are a must.
* IATA principles & standards relating to security is an advantage.
* A certificate in "Human Factor" management would be a plus.
* Cost Control, Compliance, Budgeting and Quality Assurance certificates and trainings are an added value.
* Proficient in Microsoft Office, Advanced Excel is essential.
* Excellent in written and verbal communication skills, Technical reports writing, presentations, etc.
* Fluent in English Language, Arabic is an advantage.
Work Experience
* ‎8+ years of experience in Airlines industry in the Cabin Services; the ideal candidate should have spent at least ‎3-‎5 years as a crew (on-board) and ‎3- ‎5 years in the cabin (ground support) services.
* He/she should have experience in a leading role; low-cost airline experience is highly desirable.
* Working exposure on the Civil Aviation regulations, preferably ECAA, pertaining to legality and time limits for cabin crew, licensing, and SOPs (Standard Operating Procedures).
* Familiar with QA/Safety/Security/Ground Operations/Auditors manuals and practices related to and affecting Flight/Cabin Services Operations.
* Has diplomatic and tact skills, capable of dealing with difficult situations, emergencies, and threats with efficiency and commitment to successful safe results.
* Experienced in designing, implementing, and monitoring policies, procedures and manuals as per business requirements, quality standards, and regulations.
* Hands on operations with high pressure, heavy work-load, and ad-hoc scenarios.
* Developed skills in cost-estimation analysis and managing budget expenditure.
* Experienced in measuring the team's performance against regulations, manuals and set standards.
* Mind-set, cost-oriented, skilled in analysing data, identifying pitfalls and recommending solutions.
* Possesses effective persuasive, negotiation, problem solving and decision making skills.