As the world's largest family of luxury hotels, we all take great pride in
being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion
for luxury travel spans cultures and customs. Inspiring us to create warm and
sophisticated experiences for those seeking a richer perspective on the world.
Each of our hotels cultivates a distinctive style and ambience where we
embrace every opportunity to give our guests a personal and enriching
experience.
If you'd like to embrace a wider world of experiences and opportunities, we'd
like to welcome you to the world's most international luxury hotel brand.
Assists in the clerical and administration work of the Training Department,
carries out the general office procedures and helps in implementing training &
development programmes in the hotel and.
At InterContinental Hotels & Resorts® we want our guests to feel special,
cosmopolitan and In the Know which means we need you to:
True Attitude: by caring, wanting to make a positive difference and
building genuine connections with guests.
True Confidence: by having the knowledge and skills to perform the role
and giving the confidence, help and support to both guests and colleagues.
True Listening: by focusing on what the guest is saying, picking up body
language that is often overlooked and understanding what the guest wants and
needs
True Responsiveness: by providing guests with what they need and doing so
in a timely and caring manner.
* Coordinate and facilitate the new Comers Hotel Orientation program and supervise the on-boarding process.
* Conduct new hires Review and completion of initial job training plans with new comers.
* Assist in conducting the Training Needs Analysis
* Develop, design, and facilitate learning materials for the frontline Colleagues by using different instructional techniques and formats such as role-plays, team exercises, group discussions, games and videos
* Assist in developing the Annual Training calendar
* Conduct IHG Technical training & development workshops for Frontline Colleagues.
* Organize and develop training procedure, SOPs manuals and course materials such as handouts and visual materials
* Assist in measuring, evaluating and following up on overall effectiveness of training programs directed toward continuous improvement.
* Assist in liaising with schools and universities in preparation for IHG Academy internships placement.
* Preparing Training Reports by the end of each month
* Coordinate and attend the monthly Departmental Trainers Meeting.
* Assist in setting the annual L&D Budget in line with corporate requirements
* Ensure Full optimization of the IHG Merlin My learning platform
* Compliance with the IHG Learning Brand Standards
* Demonstrate awareness and adhere to the occupational, health and safety legislation, policies and procedures.
* Be familiar with the Hotel safety, first aid, fire and emergency procedures and operating equipment safely and responsibly.
* Report security incidents and accidents in accordance with the Hotel requirements.
What we need from you
* Bachelor Degree
* 1-2 years of Experience in the L&D field
* Strong communication & facilitation skills
* Excellent PowerPoint & Excel Skills.
* Agile, resilient, dynamic & professional.
At IHG, we've made a promise. As one of the world's leading hotel groups,
we're here to deliver True Hospitality for Good. Making our guests and
colleagues feel welcome, cared for, recognised and respected - wherever they
are in the world. Want to be part of the journey?
As the world's first and most global luxury hotel brand, InterContinental
Hotels & Resorts has pioneered international travel since the 1940s, we are
passionate about sharing our renowned international know-how and cultural
wisdom in truly impressive surroundings. We all take great pride in being
genuine ambassadors of the InterContinental®️ brand and to be part of the
brand you will have a thirst for travel, passion for culture and appreciation
for diversity. We create inspiring experiences for those seeking a richer
perspective on the world. If you'd like to embrace a world of opportunities,
we'd like to welcome you to the world's most international luxury hotel brand.
Let's Go Further Together.
Don't quite meet every single requirement, but still believe you'd be a great
fit for the job? We'll never know unless you hit the 'Apply' button. Start
your journey with us today and let's #GoFurtherTogether.