Desk Agent

Job Number ‎23188011
Job Category Rooms & Guest Services Operations
Location Cairo Marriott Hotel & Omar Khayyam Casino, ‎16 Saray El Gezira
Street, Cairo, Egypt, Egypt VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth check-in and check-out.
Instead, we want to build and experience that is memorable and unique. Our
Guest Experience Experts take the initiative to deliver a wide range of
services that guide guests through their entire stay. They are empowered to
move about their space and do what needs to be done. Whether processing
operational needs, addressing guest requests, completing reports, or sharing
the highlights of the local area, the Guest Experience Expert makes
transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical
to success - creating a safe work place, following company policies and
procedures, maintaining confidentiality, protecting company assets, upholding
quality standards, and ensuring your uniform, personal appearance, and
communications are professional. Guest Experience Experts will be on their
feet and moving around (stand, sit, or walk for an extended time) and taking a
hands-on approach to work (move, lift, carry, push, pull, and place objects
weighing less than or equal to ‎10 pounds without assistance). Doing all these
things well (and other reasonable job duties as requested) is critical for
Guest Experience Experts - to get it right for our guests and our business
each and every time.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every
opportunity while keeping the comfort of the oh-so-familiar all around the
globe. As a host with Marriott Hotels, you will help keep the promise of
"Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-
thinking service that upholds and builds upon this living legacy. With the
name that's synonymous with hospitality the world over, we are proud to
welcome you to explore a career with Marriott Hotels. In joining Marriott
Hotels, you join a portfolio of brands with Marriott International. Be
where you can do your best work, begin your purpose, belong to an
amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists
of more than ‎100 beautiful properties in gateway cities and distinctive resort
locations around the world. JW believes our associates come first. Because if
you're happy, our guests will be happy. JW Marriott associates are confident,
innovative, genuine, intuitive, and carry on the legacy of the brand's
namesake and company founder, J.Willard Marriott. Our hotels offer a work
experience unlike any other, where you'll be part of a community and enjoy
true camaraderie with a diverse group of co-workers. JW creates opportunities
for training, development, recognition and most importantly, a place where you
can pursue your passions in a luxury environment with a focus on holistic
well-being. Treating guests exceptionally starts with the way we take care of
our associates. That's The JW Treatment™. In joining JW Marriott, you join a
portfolio of brands with Marriott International. Be where you can do your
best work, begin your purpose, belong to an amazing global team, and
become the best version of you.