Restaurant Reservations Agent

Job Number ‎23187285
Job Category Food and Beverage & Culinary
Location The Nile Ritz-Carlton Cairo, ‎1113 Corniche El Nil, Cairo, Egypt,
Egypt VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Assist other departments when needed to ensure optimum service to guests.
Maintain cleanliness of work areas throughout the day, practicing clean-as-
you-go procedures. Stand, sit, or walk for an extended period of time or for
an entire work shift. Read and visually verify information in a variety of
formats (e.g., small print). Enter and locate work-related information using
computers and/or point of sale systems. Exchange information with other
employees using electronic devices (e.g., pagers and two-way radios, email).
Engage guests in conversation regarding their stay, property services, and
area attractions/offerings.

Follow all company safety and security policies and procedures; report
accidents, injuries, and unsafe work conditions to manager; and complete
safety training and certifications. Follow all company policies and
procedures, ensure uniform and personal appearance are clean and professional,
maintain confidentiality of proprietary information, and protect company
assets. Welcome and acknowledge all guests according to company standards,
anticipate and address guests' service needs, assist individuals with
disabilities, and thank guests with genuine appreciation. Speak with others
using clear and professional language, prepare and review written documents
accurately and completely, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others, support team
to reach common goals, and listen and respond appropriately to the concerns of
other employees. Move, lift, carry, push, pull, and place objects weighing
less than or equal to ‎10 pounds without assistance. Perform other reasonable
job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

At more than ‎100 award-winning properties worldwide, The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us, the experience stays with them. Attracting the world 's top
hospitality professionals who curate lifelong memories, we believe that
everyone succeeds when they are empowered to be creative, thoughtful and
compassionate.

Every day, we set the standard for rare and special luxury service the world
over and pride ourselves on delivering excellence in the care and comfort of
our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are
delivered graciously and thoughtfully every day. The Gold Standards are the
foundation of The Ritz-Carlton and are what guides us each day to be better
than the next. It is this foundation and our belief that our culture drives
success by which The Ritz Carlton has earned the reputation as a global brand
leader in luxury hospitality. As part of our team, you will learn and
exemplify the Gold Standards, such as our Employee Promise, Credo and our
Service Values. And our promise to you is that we offer the chance to be proud
of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your purpose,
belong to an amazing global team, and become the best version of you.