Magic Service Agent (Operator)

؜ - ؜القاهرة ؜ -

تفاصيل الوظيفة

Magic Service Agent (Operator)
A Magic Service Agent accepts, delivers and responds to Guest and management
messages, enquiries and emergencies and uses their knowledge of the hotel
facilities, services, and the local vicinity to quickly respond to the
customer.
What will I be doing?
As a Magic Service Agent, you will accept, deliver and respond to Guest and
management messages, enquiries and emergencies using their knowledge of the
hotel facilities, services, and the local vicinity to quickly respond to the
customer. A Magic Service Agent contributes to the first impressions of our
Guests and, therefore, must perform the following tasks to the highest
standards:
* Achieve positive outcomes from Guest queries in a timely and efficient manner
* Accept and deliver all messages correctly and promptly for both Guests and management
* Ensure all wake up calls take place at the correct time
* Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
* Handle emergency calls immediately and relay comprehensive and accurate information, as required
* Demonstrate a high level of customer service at all times
* Comply with hotel security, fire regulations and all health and safety legislation
* Attend appropriate training courses, when required
* Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
* Follow company brand standards
* Assist other departments, as necessary
What are we looking for?
Magic Service Agent serving Hilton brands are always working on behalf of our
Guests and working with other Team Members. To successfully fill this role,
you should maintain the attitude, behaviours, skills, and values that follow:
* Positive attitude and good communication skills, especially on the telephone
* Commitment to delivering a high level of customer service
* Ability to work on your own and as part of a team
* Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
* Previous experience in a customer-focused industry
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century, Hilton has offered business and
leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its. Our vision "to fill the earth with the light and
warmth of hospitality" unites us as a team to create remarkable hospitality
experiences around the world every day. And, our amazing Team Members are at
the heart of it all!

ملخص الوظيفة

  • المُعلن : Hilton
  • تاريخ الإعلان : 29/08/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : القاهرة
  • الراتب : -
  • الهاتف : -
  • البريد الإلكتروني :

    إظهار البريد الإلكتروني

وظائف أخرى مثل هذه الوظيفة

القاهرة
14/12/2022

**Job Number** 22213716 **Job Category** Rooms & Guest Services Operations **Location** Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **POSITION SUMMARY** …

القاهرة
23/10/2022

**Job Number** 22184358 **Job Category** Rooms & Guest Services Operations **Location** Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **POSITION SUMMARY** …

القاهرة
29/01/2023

Job Number 23017078 Job Category Rooms & Guest Services Operations Location Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Answer, record, and proces…

القاهرة
29/01/2023

**Job Number** 23017078 **Job Category** Rooms & Guest Services Operations **Location** Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **POSITION SUMMARY** …

القاهرة
21/02/2023

**Job Number** 23032755 **Job Category** Rooms & Guest Services Operations **Location** Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **POSITION SUMMARY** …

جدة
14/09/2023

Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey …

jumeirah
28/10/2023

Company Description Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining o…

القاهرة
03/06/2022

**ت اريخ النشر** Jun 02, 2022 **ر قم الوظيفة** 22091484 **ا لتصنيفات** Food and Beverage & Culinary **ا لموقع** Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt عرض على الخريطة **س لسلة الفنادق** Marriott Hotels Resorts **ا لجدول الزمني** Full-Time **إ مكانية الانتقال إلى…

القاهرة
09/06/2022

**Fecha de publicaci on** Jun 08, 2022 **N umero de Empleo** 22095623 **Categor ia de Empleo** Rooms & Guest Services Operations **Ubicaci on** Le Meridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt VER EN MAPA **Marca** Le M eridien **Horario** Full-Time **¿ Reubic…

القاهرة
14/05/2022

Die SELLGATE Sales Outsourcing AG hat sich in den letzten Jahren als kompetenter Partner fur alle Fragen rund um den Vertrieb etabliert. Als Unternehmensgruppe begleiten wir unsere Kunden auf der ganzen Welt. Dazu bieten wir eine Kombination aus nationaler und internationaler Marktentwicklung und V…

Language: English