Investigation Specialist EN ( CDT), Catalogue Discovery Trust ( CDT), Catalogue Discovery Trust (CDT)

• ‎1+ years of customer service experience


• Experience with Microsoft Office products and applications


• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays


• Experience in payments or e-commerce
  Are you curious by nature? Do you have a knack for fact-finding? Are you
  passionate about diving deep into details? Come join our team as an
  Investigation Specialist!

Amazon is looking for a sound-judgment individual to join us as an
Investigation Specialist! You will evaluate transactions and safeguard
Amazon's global customer base, profitability, and brand while maintaining a
high bar of customer experience. We are specifically seeking applicants fluent
in English to support our global operations teams.

Our Mission is to strive to guarantee customers a delightful shopping journey
on Amazon by safeguarding listings discoverability and guaranteeing that when
customers do place an order, they can have a worry-free experience and receive
authentic and safe products.

In this role, you will investigate suspicious activity and behavior that could
pose a risk to the company and its customers. Using your excellent domain
depth on the investigation’s lifecycle, you will be expected to take the
appropriate actions on both micro and holistic investigations. By working with
your peers, managers and support teams - you will be able to address both
ambiguous investigations scenarios and situations that are not clearly defined
in your SOPs. You will also be provided opportunities to calibrate with peers,
formulate improvement ideas and make meaningful contributions to your team in
the form of projects or ad hoc tasks. The job has specific and cascading
performance goals which aim to keep you sharp and challenged. This role
requires commitment to maintain data confidentiality and abidance towards
Amazon and country specific security standards.

Flexibility with working hours and work on weekends and holidays as part of
your normal ‎5-day shift.
Please let us know if you need any adjustments or accommodations to
participate in the interview process.

We are open to hiring candidates to work out of one of the following
locations:

Cairo, EGY

• Speak, write, and read fluently in English