Call Center Agent

؜ - ؜القاهرة ؜ -

تفاصيل الوظيفة

Competencies:


Technical Knowledge; Flexibility; Concern for effectiveness;
Creativity/innovation; Teamwork; Effective Communication; Concern for
accuracy/details; Self-Management/Planning/Time Management; Work under
pressure; Persistence; Results Driven; Problem Solving


Job Description:


Handle phone calls, answer incoming telephones while using computer to find
requested information and help customers to solve their problems.



  • Answer all incoming calls and respond to students' requests

  • Provide inquirers with accurate and complete information

  • Identify, research and resolve student's issues using
    the computer system

  • Follow up on inquiries that are not solved immediately and contact the inquirer.

  • Communicate with other departments to resolve problems regarding complains

  • Transfer customers calls to appropriate staff


Job Requirements:



  • Cool-tempered and able to handle rejection

  • Outstanding negotiation skills with the ability to resolve issues and address complaints

  • High level of Communication skills

  • Presentable and has self-confidence.

  • Finds pleasure in fulfilling the expectations of inquirers when serving customers


Qualification:



  • University Degree in any field.

  • ‎1-‎3 years of experience as a call center agent

  • Very good command English and Arabic is a must; any other language is a plus.

  • Very good computer skills (Word, Excel…etc.)

ملخص الوظيفة

  • المُعلن : German University in Cairo
  • تاريخ الإعلان : 27/07/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : القاهرة
  • الراتب : -
  • الهاتف : -

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Language: English