Role purpose:
To deliver best in class learner experience and impact for centre teams with a
focus on functional capability development.
Key accountabilities and decision ownership
* Manage high learner impact and achievement of learning objectives by utilising the right delivery techniques "in the moment" (i.e. digital, face to face training, coaching incl. time for reflection etc.)
* Act as a development consultant driving the utilisation of Vodafone University and/or other similar learning platforms.
* Localise content of L&D solutions and decide on additional / amended delivery methods if needed (i.e. localisation), where needed engage & facilitate with external suppliers to deliver key L&D priorities.
* Work with HRSSC team regarding the training administration and enablement
* Act as first point of contact for key share holder ("be the voice of L&D") - ie, local HRBP, employer, supplier & wider global L&D team.
* Identify learning needs of associates through audits & pass on the findings to the Functional expert trainer of their area
* Track and maintain reports providing detailed information for the employees during the entire training duration
* Conducting upskill & cross-skill batches
* Ensure maximum throughput from training to floor by identifying gaps & highlighting to the Functional Expert trainer to bridge them
* Willing to work early and late shifts-rotational
* Conduct feedback and coaching sessions for their batches with the objective of improving scores for training throughput or conversion
Core competencies, knowledge and experience
*
Understanding of _VOIS strategy and spirit
* Facilitating various technical topics and cascading the product knowledge effectively for new hired
* Experience at different levels of hierarchy
* Ability to digitize the learning process and keep a high level of engagement.
* Initial experience in utilising virtual channels for facilitation
* Self-driven individual that connects quickly with individuals and audiences in order to build rapport
Must have technical / professional qualifications:
*
Excellent Presentation Skills (Must have)
* Fluent in spoken and written German
* spoken and written in English language preferred
* Experience in training delivery
* Coaching skills principles (Good to have)
* Certification in the training delivery (Preferred)