The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical
Diagnostics, creating a world-leading in vitro diagnostics company with award-
winning expertise in immunoassay and molecular testing, clinical chemistry and
transfusion medicine. We are more than ‎6,000 strong and do business in over
‎130 countries, providing answers with fast, accurate and consistent testing
where and when they are needed most - home to hospital, lab to clinic.
Our culture puts our team members first and prioritizes actions that support
happiness, inspiration and engagement. We strive to build meaningful
connections with each other as we believe that employee happiness and business
success are linked. Join us in our mission to transform the power of
diagnostics into a healthier future for all.
Your new role: The Customer Service Representative is responsible for
processing and management of customer orders as well as stock replenishment
within required timeline, effectively and efficiently to meet customers needs
and expectations. He or she will also be responsible for order follow-up with
end Customer/Distributor and Management of Transportation and other required
documentation to enable flawless order flow till the end delivery. Involvement
in ERP systems and tools supporting Customer Service and Supply Chain
processes is critical. Daily touchpoint and communication with internal
stakeholders such as Customer Service, Supply Chain, Finance, QRC and others
are the condition to ensure aligned working relationship and processes,
resulting in achievement to stated objectives.
What you'll be doing:
* Customer order management, working with both internal QuidelOrtho contacts and external customers to ensure fulfillment of all order elements, for on-time delivery.
* Receiving, managing and resolving customer enquiries concerning orders, product availability, delivery, transportation and other general information.
* Ensure technical and other enquiries etc. are appropriately redirected and followed-up.
* Customer complaints handling, monitoring and follow-up.
* Management of stock on customer/distributor site.
* Providing support to Customer Services Team colleagues (cross functional cooperation, Supply Chain Team, Sales, Finance, Marketing).
* Supporting activities, archiving, reporting, maintenance of customer data in QuidelOrtho database.
The individual:
* Bachelor's Degree.
* ‎5+ years relevant experience in a customer facing activity, such as Customer Service, or Customer Care in a commercial business, or Supply Chain in a market led economy.
* Experience in a multinational company is mandatory.
* Written and oral communication skills.
* Personal organization skills.
* Ability to follow specific processes, exercising initiative and flexibility as appropriate.
* Computer literate, knowledge of Word, Excel, Outlook, intermediate level is essential.
* Language skills - Fluency in English and Arabic , both spoken and written is a must.
* Communication skills - In the areas of listening, problem resolution, dealing with difficult situations/concerned customers must be excellent.
* Team work is a must while ensuring follow-up on individual responsibility.
The role is based in Cairo, Egypt.

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