Teaching Operations Assistant

Teaching Operations Assistant

Date: ‎12 Jul ‎2023
Location: Cairo, Middle East and North Africa, EG
Company: British Council
We support peace and prosperity by building connections, understanding and
trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and
connections to transform their lives and shape a better world in partnership
with the UK. We support them to build networks and explore creative ideas, to
learn English, to get a high-quality education and to gain internationally
recognised qualifications.

Working with people in over ‎200 countries and territories, we are on the
ground in more than ‎100 countries. In ‎2021-‎22 we reached ‎650 million people.
Role Purpose
* To help the Operations team with administrative task that ensure the day-to-day running of the teaching centre.
* To provide support to Teaching Centre staff in dealing with issues related to child protectio

Main opportunities/challenges for this role:
Our courses for adults and children are increasingly managed through the use
of technology with services like registration, online payment, attendance
records, certificates and reports delivered through a cloud based platform
(TCMS). The Teaching Centre Operations team are responsible for enabling the
student's learning experience through technology and face to face to face
engagement. The role will suit someone comfortable with working with new
technologies but also strong interpersonal skills to deal confidently with
students, parents, teachers and other staff.

As the teaching centers operate to customer demand, some evening work will be
expected.

M ain Accountabilities:
Customer support
* Receives and responds to enquiries from/to customers. Identifies where more complex issues require resolution by others and refers them on accordingly
* Recognises and understands the impact of incidents arising (e.g. child protection incidents; behaviour management issues; complaints, resourcing problems, logistical or technical difficulties) and proactively alerts the team leader to any issues of concern that are likely to impact service/project/task delivery or customer experience.
* Monitor movement of Young Learners students (ensuring they remain safe and on the premises) during classes and escalate issue to the academic team

Product and service support
* Delivers a range of administrative and customer services within agreed corporate procedures, to maximise quality, continuity and efficiency
* Provides logistical support to the organisation and delivery of teaching and registration as well as other internal and external activities/events, to ensure they run smoothly and efficiently. This includes setting up of classrooms as per British Council standards guidelines, rearranging furniture and layout with contracted staff
* Proactively communicates and liaises with others (internally and externally) to ensure effective coordination and delivery of events, services and activities
* Ensure all classroom IWBs are working properly by performing basic troubleshooting and escalating issues to IT Technician as required
* Report maintenance issues with premises and equipment to Business Operations team

General Administration
* Supervises administrative and logistical services
* Assisting in office administrative tasks such as, but not limited to, clerical work, filing, , scanning, archiving, updating documents and data bases
* Maintains accurate records as they relate to the work area
* Assist the Marketing Officer with maintaining records of promotional materials

About You (essential requirements for the role):
* B1 level English
* Undergraduate degree
* Minimum of ‎1 year of full time work experience

Desirable requirements:
* B1 level Arabic
* Experience of working in an Educational institution

Further Information
* Number of positions: ‎2
* Job type: Full time
* Location: Egypt - Heliopolis and Nasr City
* Deadline to receive applications: July ‎26, ‎2023
* Job Grade: ‎2/J

Please note that all applications should be submitted in English only.
It is advisable to apply in advance to avoid any technical issues at the
last moment

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality,
diversity and inclusion across everything we do. We support all staff to make
sure their behaviour is consistent with this commitment. We want to address
under representation and encourage applicants from under-represented groups,
in particular, but not exclusively, on grounds of ethnicity and disability.
All disabled applicants who meet the essential criteria are guaranteed an
interview and we have Disability Confident Employer Status. We welcome
discussions about specific requirements or adjustments to enable participation
and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and
adults who we work with.

We believe that all children and adults everywhere in the world deserve to
live in safe environments and have the right to be protected from all forms of
abuse, maltreatment and exploitation as set out in article ‎19, UNCRC (United
Nations Convention on the Rights of the Child) ‎1989.

Appointment to positions where there is direct involvement with vulnerable
groups will be dependent on thorough checks being completed; these will
include qualification checks, reference checks, identity & criminal record
checks in line with legal requirements and with the British Council's
Safeguarding policies for Adults and Children.

If you have any problems with your application please email
[email protected]

Please note: Applications to this role can only be considered when made
through the Apply section of our careers website. Our 'ASK HR' email is only
to be used in case of a technical issue encountered when applying through the
careers website. Emails with supporting statements and CV/Resumes sent to this
email address will not be reviewed and will be deleted.