Application Consultant: Contact Center Genesys

Introduction
IBM Application Consultants work directly with our clients on key initiatives.
You will have the opportunity to build an in-depth understanding of their
business issues and implement organizational strategies that drive adoption of
change. We are looking for experts who can build credibility and trust with
our clients and provide knowledge that addresses individual and unique
business needs.

Your Role and Responsibilities
Over the past ‎100 years, IBMers all over the globe have helped make the world
work better and smarter. In this new era of Cognitive Business, IBM is helping
to reshape industries by bringing together our expertise in Cloud, Analytics,
Security, Mobile, and the Internet of Things: Changing how we create,
collaborate, analyze and engage. From transforming healthcare to improving the
retail shopping experience - it's what IBMers do. In Africa, we've been
changing the way the continent does business for more than ‎50 years, and as
our company continues to grow, we're looking for talented professionals to
join us in this new era.

Join us and be part of a diverse and global team of thinkers and doers, and
make an impact.

This role advises their client on application development methodology and
tools. They perform as experts on application development for existing or new
applications. This role helps guide and teach their clients' project members.
The employee focuses on individual/team objectives and development of
professional effectiveness.

Required Technical and Professional Expertise
Experience as a technical consultant in Genesys PureCloud
Working with configuration and maintain the solution
Set up the scripts.
Pure Cloud certification is desired
Excellent communication skills

Preferred Technical and Professional Expertise
Skills:
Environment:
Professional knowledge related to incumbent's position, team, and department.
Requires ability to absorb professional knowledge quickly and develop skills.

Communication/Negotiation:
Draw upon professional concepts to collaborate with others to carry out
assigned duties. Negotiation is required.

Problem Solving:
Recognize job-related problems. analyze causes using existing techniques or
tools, prepare and recommend solution alternatives. Challenge the validity of
given procedures and processes with the intent to enhance and improve.

Contribution/Leadership:
Works on professional projects;work is often reviewed for developmental
purposes.
Understand the standard mission of the professional group and vision in own
area of competence. May directly influence people in own project. Position may
require coordination of activities of less experienced or less knowledgeable
team members.

About Business Unit
IBM Consulting is IBM 's consulting and global professional services business,
with market leading capabilities in business and technology transformation.
With deep expertise in many industries, we offer strategy, experience,
technology, and operations services to many of the most innovative and
valuable companies in the world. Our people are focused on accelerating our
clients' businesses through the power of collaboration. We believe in the
power of technology responsibly used to help people, partners and the planet.

Your Life @ IBM
In a world where technology never stands still, we understand that, dedication
to our clients success, innovation that matters, and trust and personal
responsibility in all our relationships, lives in what we do as IBMers as we
strive to be the catalyst that makes the world work better.
Being an IBMer means you 'll be able to learn and develop yourself and your
career, you'll be encouraged to be courageous and experiment everyday, all
whilst having continuous trust and support in an environment where everyone
can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and
learning new information and skills to constantly transform themselves and our
company. They are trusted to provide on-going feedback to help other IBMers
grow, as well as collaborate with colleagues keeping in mind a team focused
approach to include different perspectives to drive exceptional outcomes for
our customers. The courage our IBMers have to make critical decisions everyday
is essential to IBM becoming the catalyst for progress, always embracing
challenges with resources they have to hand, a can-do attitude and always
striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
This job requires you to provide your COVID-‎19 vaccination status with
supporting documentation, where legally permissible.

About IBM
IBM 's greatest invention is the IBMer. We believe that through the
application of intelligence, reason and science, we can improve business,
society and the human condition, bringing the power of an open hybrid cloud
and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since ‎1911, we are not only one of the largest
corporate organizations in the world, we're also one of the biggest technology
and consulting employers, with many of the Fortune ‎50 companies relying on the
IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial
intelligence, quantum computing and blockchain. Now it's time for you to join
us on our journey to being a responsible technology innovator and a force for
good in the world.

Location Statement
For additional information about location requirements, please discuss with
the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal
opportunity employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, gender, gender identity or
expression, sexual orientation, national origin, genetics, pregnancy,
disability, age, veteran status, or other characteristics. IBM is also
committed to compliance with all fair employment practices regarding
citizenship and immigration status.