Executive Housekeeper

Job Number ‎23116298
Job Category Housekeeping & Laundry
Location Marriott Mena House Cairo, ‎6 Pyramids Road, Cairo, Egypt, Egypt
VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

Responsible for the daily shift operations of Housekeeping, Recreation/Health
Club and, if applicable, Laundry. Directs and works with employees to ensure
property guestrooms, public space and employee areas are clean and well
maintained. Completes inspections and holds people accountable for corrective
action. Position assists in ensuring guest and employee satisfaction while
maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience
* High school diploma or GED; ‎2 years experience in the housekeeping or related professional area.
OR
* ‎2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations
* Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
* Works effectively with the Engineering department on guestroom maintenance needs.
* Supervises the property general cleaning schedule.
* Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
* Inventories stock to ensure adequate supplies.
* Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
* Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
* Supports and supervises an effective inspection program for all guestrooms and public space.
* Communicates areas that need attention to staff and follows up to ensure understanding.
* Ensures all employees have proper supplies, equipment and uniforms.

Managing Departmental Costs
* Participates in the management of the department's controllable expenses to achieve or exceed budgeted goals.
* Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
* Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

Ensuring Exceptional Customer Service
* Responds to and handles guest problems and complaints.
* Strives to improve service performance.
* Empowers employees to provide excellent customer service.
* Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Conducting Human Resources Activities
* Participates as needed in the investigation of employee accidents.
* Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
* Ensures employees understand expectations and parameters.
* Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
* Observes service behaviors of employees and provides feedback to individuals.
* Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
* Participates in the employee performance appraisal process, providing feedback as needed.
* Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
* Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
* Participates in employee progressive discipline procedures.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

Marriott International portfolio of brands includes both JW Marriott and
Marriott Hotels.

Marriott Hotels , Marriott International's flagship brand with more than
‎500 global locations, is advancing the art of hosting so that our guests can
travel brilliantly. As a host with Marriott Hotels, you will help keep this
promise by delivering premium choices, sophisticated style, and well-crafted
details. With your skills and imagination, together we will innovate and
reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and
consists of more than ‎80 beautiful properties in gateway cities and
distinctive resort locations around the world. JW believes our associates come
first. Because if you're happy, our guests will be happy. It's as simple as
that. Our hotels offer a work experience unlike any other, where you'll be
part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training, development, recognition and
most importantly, a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the way we take
care of our associates. That's The JW Treatment™.