Job Title

Multimodality Field service engineer

Job Description

Philips is a global leader in health technology, committed to improving
billions of lives worldwide and striving to make the world healthier and more
sustainable through innovation. Driven by the vision of a better tomorrow.
But it 's not just what we do, it's who we are. We are ‎80,000, wonderfully
unique individuals, with two things in common. An unwavering sense of purpose
and a relentless determination to deliver on our customers' needs. It's what
inspires us to create meaningful solutions - the kind that make a real
difference - when it matters most.
The world and our customers' needs are changing faster than ever before and
while we are proud of what we do already, we know we can do more. That's why
we need you, to help us tackle increasingly complex challenges posed by ever
evolving health and well-being needs.
In this role, you have the opportunity to make life better*
Looking at the challenges the world is facing today Philips ' purpose has
never been more relevant. So, whatever your role, if you share our passion for
helping others, you'll be working towards creating a better and fairer future
for all.
You are responsible for
* Mainly Upper Egypt Region installations and services.
* Installing Philips Healthcare equipment according to standards with respect to quality and installation time, mainly in Upper Egypt region.
* Performing planned maintenance and equipment modifications within the scheduled time and to the quality standards
* Performing corrective maintenance, supported, when necessary, by tier-‎2 support helpdesk
* Demonstrating commitments to meet customer needs and requirements by ensuring all given quality standards
* Submitting timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned
* Be aware of customer needs and potential commercial leads (Philips Lifecycle Solutions) through customer visits and provide feedback and recommendations to the management, relevant people within the organization
* Responsible for executing service events (maintenance & Installation) in compliance with applicable version of Business Unit, Business Line service manuals and relevant Philips
You are a part of
A path towards your most rewarding career. Succeeding in this role in a
complex environment will open many doors for your long-term career, in other
areas in Philips or otherwise. We also believe that we are at our best as a
company when you are at yours as a person. Thus, we offer competitive health
benefits, a flexible work schedule and access to local well-being focused
activities. Furthermore, Philips University is available to all employees for
learning and development opportunities.
**To succeed in this role, you 'll need a customer-first attitude and the
following.
* University degree in Electrical and Electronics Engineering, Biomedical Engineering, Physics Engineering or relevant disciplines.
* Around ‎1-‎2 years of field service experience
* Strong knowledge in diagnosing and repairing electronic equipment, troubleshooting and responding to customers ' concerns
* Strong customer service and communication skills
* Must be able to work both individually and in an established team setting.
* Advanced level of English both verbally and written
In return, we offer you.
A meaningful career, with new challenges in our dynamic organization, working
in an encouraging multinational and multicultural environment. We are happy to
provide you with this opportunity to work with new technologies. You will be
surrounded by passionate and committed, colleagues who share your ambition to
create outstanding customer experiences. Your work will be ambitious and full
of opportunities for growth. Variety and challenge will be part of your daily
routines.
How we work at Philips
Our newly adopted hybrid work concept fuses flexibility with collaboration to
deliver great outcomes for our people and our customers. We are embracing an
approach wherein we spend more time together than apart - which for full-time
employees translates to an average of at least ‎3 days working from the office
and up to ‎2 days from home - for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and
home in the most balanced, productive, and healthy way.
Our hybrid working model is defined in ‎3 ways:
We believe in the importance of impactful collaboration: There's a certain
energy when everyone 's in the same room that can heighten idea generation and
creative friction needed for problem-solving.
We embrace flexibility: Choosing where, when and how to work can vary
according to task and team schedules. Flexibility isn 't office or online, it
means choosing the space that works best for you, your teams and our customers
on a case-by-case basis.
We want to be at our best: The way we work, and our workspaces are designed
to support our well-being, offer career advancement opportunities, and enable
us to be at our best.
Why should you join Philips?*
Working at Philips is more than a job. It 's a calling to create a healthier
society through meaningful work, focused on innovative, customer-first health
technology solutions. Help us improve the health and well-being of billions of
people, every year. Ultimately creating a career that no one could have
planned for. Even you.

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