At Lilly, we unite caring with discovery to make life better for people around
the world. We are a global healthcare leader headquartered in Indianapolis,
Indiana. Our 35,000 employees around the world work to discover and bring
life-changing medicines to those who need them, improve the understanding and
management of disease, and give back to our communities through philanthropy
and volunteerism. We give our best effort to our work, and we put people
first. We're looking for people who are determined to make life better for
people around the world.
Job description
Position Title :
Responsible Complaint Person for North Africa
Scope of the position :
Product complaints management and ensuring compliance with the applicable
policies.
Position based in : Egypt
Technical training, personal skills and experience required :
* University degree in Pharmacist / Chemist-Pharmacist or equivalent.
* Previous experience not required.
* Fluent in English (conversational, writing and reading)
* High learning agility
* Good interpersonal relations and ability to interact.
Responsibilities :
* Assist to Alliance Quality team in meeting global policies and local quality procedures requirements.
* Assist to Alliance Quality team in shipment temperature assessment.
* Receive product complaints, document and manage their workflow in the applicable quality management software.
* Responsible for timely reporting and closing of product complaints.
* Provide response to product complaint based on the results of complaint investigation.
* Ensure good documentation practice and retain documents according to retention policy.
* Interface with third party distributors and internal cross functional team as applicable
* Monitor product complaint metrics and provide quarterly report.
* Coordinate with third party partner in product complaint sample shipment for product quality investigation.
* Assist in any additional product quality task as required.
Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries
(collectively "Lilly") are committed to help individuals with disabilities to
participate in the workforce and ensure equal opportunity to compete for jobs.
If you require an accommodation to submit a resume for positions at Lilly,
please email Lilly Human Resources (
[email protected] ) for further assistance. Please
note This email address is intended for use only to request an accommodation
as part of the application process. Any other correspondence will not receive
a response.
Lilly does not discriminate on the basis of age, race, color, religion,
gender, sexual orientation, gender identity, gender expression, national
origin, protected veteran status, disability or any other legally protected
status.