Senior Business Analyst - Sales-1

Our Purpose
We work to connect and power an inclusive, digital economy that benefits
everyone, everywhere by making transactions safe, simple, smart and
accessible. Using secure data and networks, partnerships and passion, our
innovations and solutions help individuals, financial institutions,
governments and businesses realize their greatest potential. Our decency
quotient, or DQ, drives our culture and everything we do inside and outside of
our company. We cultivate a
culture of inclusion
for all employees that respects their individual strengths, views, and
experiences. We believe that our differences enable us to be a better team -
one that makes better decisions, drives innovation and delivers better
business results.
Job Title
Senior Business Analyst - Sales-‎1
Who is Mastercard?

Mastercard is a global technology company in the payments sector. We power
payments and provide products and services for individuals and industries all
around the world. Our people, technology, data, and brand provide the
capabilities that drive our success. We believe in connecting people to
priceless possibilities.

As a company, we know that our success is driven by the skills, experience,
integrity, and mindset of the talent we hire. By building an inclusive, world-
class culture, our employees have once-in-a-career opportunities to be a part
of teams that have a greater impact on our community and our world. We invite
you to join our team to find out how you too can start something priceless.

Overview:

Mastercard's Cross-Border Services team (CBS) is driving innovation and growth
to meet today's demands for simple, certain, and secure international
payments. CBS is a portfolio of integrated assets and capabilities designed to
service key verticals and multiple payment experiences. Through a single
connection, we enable partners the ability to reach a variety of endpoints-
account, card, mobile wallet, or cash payout-nearly anywhere in the world.

The Cross-Border Services team is looking for a Sales Support Specialist to
support EEMEA business development team, in the management of sales tools and
processes, and continuous sales performance monitoring and reporting.

The ideal candidate is a highly motivated professional with knowledge of sales
and customer service best practices. You should also be able to interpret
sales metrics, perform well in a team environment and have exceptional people
skills.

Role:

The candidate will ensure that "Mastercard Cross Border Services" business
development strategy is implemented in close coordination with country
managers to ensure full alignment to market objectives and provide all
necessary commercial sales process support for new launches.

Key areas of responsibilities include:

• Set up and monitor sales processes


• Manage sales tracking tools, with special focus on Salesforce


• Monitor sales performance through salesforce and report progress to Country Managers


• Keep up with new corridor launches and make sure the sales team is up to date


• Identify where improvement is needed in sales process and make suggestions accordingly


• Align with other support departments and make sure to get details on time


• Managing the correspondence between the sales team and their clients


• Assist Country Managers in maintaining pipeline in Salesforce


• Coordinating (at internal and customer level) the end-to-end business development process with new customers: due diligence process, contract and commercial negotiations, and financial set-up…


• Supporting and developing strong internal relationships within Mastercard to enable all team members to achieve their business goals and differentiate "Mastercard Cross Border Services" products from the competition

All About You:

Qualifications and Experience

• ‎3 years of experience as a Sales Support Specialist or similar role


• Understanding of sales process, preferably with customer service experience


• Undergraduate degree from a top university

Skills and Competencies
* Proficiency in MS Office
* Proficiency in Salesforce
* Critical thinker and problem-solver
* Proven interpersonal and communication skills
* Team player, comfortable working in a large matrix organization, willing to lead, build consensus and determined to get things done in time
* Comfortable working in a dynamic environment where rapid or sudden changes are usual
* Fluent in English & Arabic
* Based in Cairo, Egypt
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and
networks comes with an inherent risk to the organization and, therefore, it is
expected that every person working for, or on behalf of, Mastercard is
responsible for information security and must:
* Abide by Mastercard's security policies and practices;
* Ensure the confidentiality and integrity of the information being accessed;
* Report any suspected information security violation or breach, and
* Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.