Role Purpose:

Technical leader in a Cross Over function to support the organization in
identifying and implementing process improvement opportunities to enable
optimal services to be delivered to our customers and realize efficiency
through productivity analysis techniques including leading program delivery,
enablement of new projects BC requirements and transition, hiring activities,
team governance with leadership.

Key Accountabilities and Decision Ownership:

• Budget planning and tracking for team considering team growth required for new business


• Support in working with SDM to enable the new BC requirements.


• Enablement of new projects handling transition activities and security reviews.


• Manage Delivery program across different organization entities.


• Track and report Team KPIs through governance process to leadership.


• Create delivery process improvement plan setting measures, KPIs and targets against market averages to realize cost efficiency targets


• Perform customer workshops to local market for the productivity analysis as a service to enable new service opportunities


• Lead process improvement initiatives across delivery Units, and vendors, to deliver efficiencies and benefits to internal and external customers


• Present findings and recommendations with confidence and communicating these to sponsors and key stakeholders


• Challenge stakeholders to maximize opportunities from process improvement initiatives


• Promote and develop a continuous improvement culture across the business


• Champion the need and benefit by utilizing a structured approach to business process improvement. Identify improvement opportunities and manage improvement requests from the business


• Coach and support project team members in use of tools and methodologies


• Train, monitor and lead junior team members


• Can be delegate for team leader.


• Document and monitor business processes, business rules, metrics and standard operating procedures as a result of improvement initiatives.


• Deliver process improvement training to staff


• Facilitate and provide specialist process improvement advice to business units via targeted workshops to identify and resolve specific issues that are critically impacting business outcomes and require urgent resolution.

Core Competencies, Knowledge and Experience:

• Excellent presentation and negotiation skills for program delivery management and stakeholder handling


• Experience of working to and performing against set of targets


• Proven Drive and leadership skills for team members handling diversity and being able to motivate team members


• Proactive attitude for finding solutions and getting work delivered with best quality


• Always looking into innovation and new ways to apply transformation.

Must have technical / Professional Qualifications:

• Understanding of budget elements planning and tracking


• Business KPIs governance and reporting


• Deep understanding of concepts of productivity analysis and functional sizing methodologies like IFPUG FP, Impacted FP, SNAP, Non Functional Requirements Sizing


• Understanding of business process improvement concepts including lean six sigma


• Strong research and development capabilities to extend to new technologies and approaches.


• Strong negotiating, presentation and influencing skills


• Strong Data manipulation, reporting and analysis skills including Excel, Reporting Services, Power BI

_VOIS #movewithus