Infrastructure Specialist - System Administration

Introduction
The infrastructure running industries likes transportation, energy, insurance,
banking or healthcare is quickly changing as the world 's relationship with
technology evolves. Companies have more choices than ever before between on-
premise, off-premise, or a hybrid approach. Our Infrastructure Specialists are
responsible for keeping up with these latest and greatest of these changes and
using their expertise to deliver solutions that meet the needs of our
customers and products.

Your Role and Responsibilities
Provides ‎24/‎7 technical operations support for cloud based solutions to
Clients on supported application, DevOps, middleware, security and
infrastructure. As a single integrated E2E operation support that includes
Level ‎1.5 remediation across the fleet. Following a standard workflow and
incident handing processes, they receive and record incident related
information using a variety of tools and process, selects appropriate actions
to resolve issues and communicates the solution or action plan to the Client.
Supports number of tools part of the Integrated toolchain. They use
professional knowledge and problem determination / source identification
skills to resolve problems involving APIs, application services, IaaS, PaaS,
SaaS, microservices, containers, Kubernetes nodes, ICP management, middleware
components, network, security and infrastructure issues alike. If unable to
resolve, will triage and route the incident to the appropriate level of
support. Understand high level cloud application architecture and the ability
to do initial analysis on incidents. Provide Application ID management
support. Provide cloud elasticity by auto scaling up/down of resources based
on the business requirements. Provide DR and manual redundancy fail overs.
Provide daily, weekly & monthly integrated service management reports across
the solution. Would work on ticketing tool such as ServiceNow, IBM Control
Desk & Remedy and automation tools such as Rundeck and IBM Runbook Automation.
Should understand the ITIL processes of Incident (including Critical Incident
Management), Problem, Change management and Integrated Service Level
Management. Should have used monitoring tools such as IBM APM, NewRelic,
Runscope and Netcool OmniBus to monitor the Client's environment. Technical
understanding of IBM Cloud platform (Bluemix PaaS), Container management,
Kubernetes node, ICP management, HA infrastructure and load balancers.

Required Technical and Professional Expertise
NA

Preferred Technical and Professional Expertise
NA

About Business Unit
IBM Consulting is IBM 's consulting and global professional services business,
with market leading capabilities in business and technology transformation.
With deep expertise in many industries, we offer strategy, experience,
technology, and operations services to many of the most innovative and
valuable companies in the world. Our people are focused on accelerating our
clients' businesses through the power of collaboration. We believe in the
power of technology responsibly used to help people, partners and the planet.

Your Life @ IBM
In a world where technology never stands still, we understand that, dedication
to our clients success, innovation that matters, and trust and personal
responsibility in all our relationships, lives in what we do as IBMers as we
strive to be the catalyst that makes the world work better.
Being an IBMer means you 'll be able to learn and develop yourself and your
career, you'll be encouraged to be courageous and experiment everyday, all
whilst having continuous trust and support in an environment where everyone
can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and
learning new information and skills to constantly transform themselves and our
company. They are trusted to provide on-going feedback to help other IBMers
grow, as well as collaborate with colleagues keeping in mind a team focused
approach to include different perspectives to drive exceptional outcomes for
our customers. The courage our IBMers have to make critical decisions everyday
is essential to IBM becoming the catalyst for progress, always embracing
challenges with resources they have to hand, a can-do attitude and always
striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?

About IBM
IBM 's greatest invention is the IBMer. We believe that through the
application of intelligence, reason and science, we can improve business,
society and the human condition, bringing the power of an open hybrid cloud
and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since ‎1911, we are not only one of the largest
corporate organizations in the world, we're also one of the biggest technology
and consulting employers, with many of the Fortune ‎50 companies relying on the
IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial
intelligence, quantum computing and blockchain. Now it's time for you to join
us on our journey to being a responsible technology innovator and a force for
good in the world.

Location Statement
IBM wants you to bring your whole self to work and for you this might mean the
ability to work flexibly. If you are interested in a flexible working pattern,
please talk to our recruitment team to find out if this is possible in the
current working environment.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal
opportunity employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, gender, gender identity or
expression, sexual orientation, national origin, genetics, pregnancy,
disability, age, veteran status, or other characteristics. IBM is also
committed to compliance with all fair employment practices regarding
citizenship and immigration status.