Repair Technician

About NCR
NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and
running technology platforms for self-directed banking, stores and
restaurants. NCR is headquartered in Atlanta, Ga., with ‎38,000 employees
globally. NCR is a trademark of NCR Corporation in the United States and other
countries.
Description
The Rework engineer applying to rework NCR ATM modules and applies the
activities into assigned rework team members during the repair period. The
rework engineer" s responsibilities includes technical repair on components
level, teamwork, follow up, Typically, such repair engagements will involve
the repair and transactions and software system use and supervise the
packaging of a repaired parts of different team members. The rework engineer
will have in-depth knowledge of the ATM modules repair environment, technical
and support services for field engineer along with the necessary experience to
consult and analyses at the highest levels of repair organization.
Major Responsibilities
* Provide the necessary technical and service delivery capabilities to effectively manage the engagement
* Ensure the various phases of technical knowledge are carried out (both within the CEs and within rework center team)
* Completion and coverage all given responsibilities by his manager such as daily repair targets.
* Assisting with information and knowledge to maintain service related documentation and gathering/sharing knowledge within the Team
* Reporting internally at all levels within rework center.
* Ensuring high CE" s satisfaction ratings.
Qualification / Experience
* In-depth knowledge of at least ‎4 of the following Managed Services capabilities and very good knowledge of the rest of them
* Services Management
* Helpdesk
* Network Management
* System Management
* Asset Management
* Field Services
* ATM Management
* Excellent understanding of operational service delivery key performance indicators within the Financial and Retail industries
* Excellent understanding of outsourcing and out tasking concepts, especially legal and financial aspects
* Strong program management knowledge and experience, including group facilitation and team building skills
* Educated to degree level, with post-graduate business qualification, or a minimum of ‎5 years' experience.
* Experience of managing third party suppliers
Education
* Engineering degree. (electronics, or mechanics)
Candidate Profile
* Customer-focused
* Excellent communication and presentation skills
* Commercial awareness/experience and technical IT knowledge
* Ability to think conceptually and to design practical, cost-effective solutions
* Team player - ability to lead solution design teams and work with many parts of the NCR organization.
* Self-motivated, creative, flexible
* Spoken and Written Fluency in English.
Offers of employment are conditional upon passage of screening criteria
applicable to the job.
EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal
employment opportunity. All qualified applicants will receive consideration
for employment without regard to sex, age, race, color, creed, religion,
national origin, disability, sexual orientation, gender identity, veteran
status, military service, genetic information, or any other characteristic or
conduct protected by law. NCR is committed to being a globally inclusive
company where all people are treated fairly, recognized for their
individuality, promoted based on performance and encouraged to strive to reach
their full potential. We believe in understanding and respecting differences
among all people. Every individual at NCR has an ongoing responsibility to
respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR
preferred supplier list. Please do not forward resumes to our applicant
tracking system, NCR employees, or any NCR facility. NCR is not responsible
for any fees or charges associated with unsolicited resumes.