Customer Service Consultant - Bupa Egypt Services

؜ - ؜القاهرة ؜ -

تفاصيل الوظيفة


  • Approving/rejecting all requests to authorize treatment before any surgery or procedure.

  • Deal with members' telephone enquiries, evaluate the situation and apply business criteria and detailed knowledge of Bupa Global products to make appropriate decisions.

  • Respond to members' correspondence either by phone or by writing following appropriate investigation, in line with Bupa Global policy and style.

  • Respond to members' visits by evaluating their situation and requests and accordingly provide them with the necessary advice/ action.

  • Apply changes to existing memberships according to Bupa policies and processes

  • Reissuing and tracking members' documents

  • Making manual collections from customers' credit cards

  • Deal with billing inquiries.

  • Raising manual credit notes and invoices when needed

  • Issuing membership letters for customers to confirm cover

  • Issuing payment receipts for members and group payments when requested.

  • Deal with providers that may have any queries related to their dealings with Bupa Global or on behalf of their clients.

  • Take responsibility for ensuring that the system records reflect up to date communications with internal and external customers so that enquiries can be dealt with quickly and efficiently.

  • Ensuring members' contact details are up to date on the system.

  • Provide support to other Bupa Global Departments to overcome cultural and language barriers.

  • Coordinate with Service Partners to set medical treatment appointments for members seeking treatment internationally.

  • Handling members complaints and accordingly investigate situation and coordinate with other departments in order to solve the complaint in a timely manner and retain the customers.

  • Use agreed levels of authority and previous experience to make effective business decisions.

  • Take ownership of the enquiries and liaise between departments to provide a 'seamless service' to members.

  • Support new team members throughout their learning curves.

  • Ensure that the team objectives are met through out the year

  • Ensuring members' contact details are up to date on the system.

  • Provide support to other Bupa Global Departments to overcome cultural and language barriers.

  • Coordinate with Service Partners to set medical treatment appointments for members seeking treatment internationally.

  • Handling members complaints and accordingly investigate situation and coordinate with other departments in order to solve the complaint in a timely manner and retain the customers.

  • Use agreed levels of authority and previous experience to make effective business decisions.

  • Take ownership of the enquiries and liaise between departments to provide a 'seamless service' to members.

  • Support new team members throughout their learning curves.

  • Ensure that the team objectives are met throughout the year.
    Time Type:
    Full time

ملخص الوظيفة

  • المُعلن : Bupa
  • تاريخ الإعلان : 21/03/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : القاهرة
  • الراتب : -
  • الهاتف : -

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