Company Description
Homzmart is an end to end community that connects home professionals with
homeowners who can browse home designs, furniture, accessories and products
and also can find reviews, referring professionals, take advice from
professionals and read articles about home improvement.
Job Description
* Develop reports that accurately report on Customer Operations performance
* Identify trends and interpret data to prepare and communicate results and recommendations to senior management
* Use statistical methodologies to model behaviors and predictive modeling for retention, call volumes, and performance measures
* Serve as a subject matter expert on call center performance metrics analysis, design, development, and the implementation of queries, contact center reports, and dashboards
* Maintain a reporting schedule and documentation of reporting procedures
* Assess, prioritize, and communicate future reporting needs, functions, and strategies
* Collaborate with internal departments such as Commercial to initiate/implement improvements and efficiencies and determine reporting needs
* Create and maintain tools that will automate reporting
* Define and develop requirements for reporting to all levels within the management structure
* Perform ad hoc duties in accordance to business needs
* Analyze incoming volumes, call handling time, and historical data to identify trends and forecast future staffing needs
* Provide coordination of all workforce planning activities
* Build appropriate resource models to assist in the control and forecasting of headcount requirements and staffing efficiency
* Develop and deliver the workforce planning process/cycle
* Ensure headcount requirements are aligned to budget levels at all times, escalating exceptions through an appropriate approval process
* Provide daily/weekly/monthly/quarterly/YTD reporting on trends, analysis and recommendations
Qualifications
* Minimum of 2 years of experience in reporting and/or analysis.
* Strong analytical and numerical skills, with experience using WFM software.
* Experience in analyzing and reporting data to identify issues, trends, or exceptions to improve results and find solutions.
* Experience identifying operational issues and recommending and implementing strategies to resolve problems.
* Experience using data visualization and reporting tools, with a preference for Power BI.
* Mastery of Microsoft Excel, with SQL experience preferred.
* Experience in time management skills, such as prioritizing, organizing, and tracking details, and meeting deadlines for multiple projects with varying completion dates.
Job Title: Reporting Analyst Job Description * Responsible for collecting and analysing large amounts of data to enable visualization, insights and data-driven decision-making within the Global - Executive Reporting team. * End to End lifecycle of Dashboards and reports. * Gather requirements…
Performs analyses on data within the data warehouse and suggesting new reports for the Enterprise Reporting Section. Provides consistent meaningful information to decision-makers to improve decision making. ##### **Essential Responsibilities and Duties** 1.Performs data analysis and interpretation…
## **Description** **Role purpose:** To read, analyze and digest what a business wants to accomplish with its data, and develop Business Analytics, Ad-hoc Reporting, Reports, Dashboards and Descriptive Modelling and participate in IT/Commercial projects and choose the best possible design from t…
* Assist in preparing the monthly actual figures to track performance and analyze deviations against budget. * Assist in all presentations submitted to the BOD and prepare necessary analysis required. * Assist in preparing the annual detailed corporate financial plan for the group during budget…
**Role purpose:** To read, analyze and digest what a business wants to accomplish with its data, and develop Business Analytics, Ad-hoc Reporting, Reports, Dashboards and Descriptive Modelling and participate in IT/Commercial projects and choose the best possible design from the DWH and BI perspe…
* **Position Snapshot** Location: Cairo, Egypt Full-time Department: Finance **Position Summary** Joining Nestle means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the …
For a multinational company located in Sheikh Zayed - Cairo, a _" Capex & Reporting Analyst"_ is urgently needed. Job description: - Prepare and follow the capex monthly cash flow forecast by currency. - Ensure that all capex purchase orders are linked with a project or capex number. - Tracking…
**Organisation** **Position** Senior Reporting Controller **Vacancy ref** 80504 **Based in** Cairo **Business area** Subsea & Conventional **Working hours** 40 hours per week **Contract type** Staff **Closing date** 16/07/2022 Vacancy information **Senior Reporting Controller** **Locati…
**The Role** * Reporting analysts design and develop metrics, reports and analyses to drive key business decisions. * Examine reports to locate and resolve errors. * Assemble and analyze data for business reports, make sure data and calculations are accurate. * Maintain systems for recordin…
Job Description **Description:** Sutherland is seeking a reliable and detail-oriented person to join us as Reporting Analyst. SmartLeap team is deploying multiple toolsets for Sutherland’s Software as a Service (Saas) clients. We need a reporting analyst who can co-ordinate and deliver the rep…