JOB TITLE : Technical Support Advisor
REPORTS TO : Account Supervisor
1. PURPOSE OF JOB
As Technical Support advisor, you will answer incoming calls from customers,
respond to inquiries, manage complaints, troubleshoot devices technical
issues, and provide general information. You will also inform customers of the
product terms and features and project a professional company image through
voice and online interactions.
2. Key Responsibilities
* Answer incoming calls and respond to customer's emails
* Management and resolve customer complaints
* identify and escalate issues to supervisors
* Provide product and service information to customers
* Research required information using available resources
* Research, identify, and resolve customer complaints using applicable software
* Document all call information according to standard operating procedures
* Recognize, document, and alert the management team of trends in customer calls
* Follow up customer calls where necessary
* Adhering to defined procedures, standards and performance expectations
3. CORE COMPETENCIES
Focus on customer
* Accurately identifies customer requirements, expectations, and needs
* Follow up with customers to ensure problems are solved
Build Collaborative Relationships
* Build relationships with people across a variety of functions within the organization
* Relate to others in an accepting and respectful manner regardless of their organizational level, personality or background
4.EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED
Skills Required
* Fluency in the (English) Language
* Good understanding of English
* English level C1
5. SECURITY COMPLIANCE
Employees are required to maintain compliance with SYKES safety, security, and
privacy programs. Responsible for being an active participant in the SYKES
safety, security and privacy programs to protect SYKES' business operations,
facilities, and physical and intellectual property and to ensure a safe and
secure working environment for all SYKES' employees.
6. ETHICS COMPLIANCE
SYKES is firmly committed to conducting business in compliance with the letter
and spirit of the law and other accepted standards of business conduct as
reflected in the company's policies. Employees are encouraged to observe the
highest standards of professionalism at all times, and are expected to adhere
to SYKES policies on ethics and integrity
**OB TITLE** : Technical Support Representative **REPORTS TO** : Account Supervisor **1.** **What 's in it for you?** We believe in the more, the merrier, and that's why we love to grow our family. Our family celebrates success and seizes to frame those special team and individual moments. Ou…
**JOB TITLE** : Technical Support Representative **REPORTS TO** : Account Supervisor **1.** **What 's in it for you?** We believe in the more, the merrier, and that's why we love to grow our family. Our family celebrates success and seizes to frame those special team and individual moments. O…
**JOB TITLE** : Technical Support Representative **REPORTS TO** : Account Supervisor * **What 's in it for you?** We believe in the more, the merrier, and that's why we love to grow our family. Our family celebrates success and seizes to frame those special team and individual moments. O…
**JOB TITLE** : Technical Support Representative **REPORTS TO** : Account Supervisor **1.** **What 's in it for you?** We believe in the more, the merrier, and that's why we love to grow our family. Our family celebrates success and seizes to frame those special team and individual moments. O…
Job Title: Technical Support English Job Description Due to our incredible growth, we're looking for Customer Service Advisors with English language skills to help us deliver exceptional customer experiences for some of the world's biggest and most well-known brands. As a Technical Support Advisor …
# **Technical Support Representative** Req ID#: 141944 Location: Cairo, EG Category: Operations **Required Language** German **Employment Type** Full time **Contract Type** Permanent **Description** . **Job Segment:** Technical Support, Technology
**JOB TITLE** : Customer Support Representative **REPORTS TO** : Account Supervisor * **What 's in it for you?** We believe in the more, the merrier, and that's why we love to grow our family. Our family celebrates success and seizes to frame those special team and individual moments. Ou…
**JOB TITLE** : Technical Support Representative **REPORTS TO** : Account Supervisor **1.** **What 's in it for you?** We believe in the more, the merrier, and that's why we love to grow our family. Our family celebrates success and seizes to frame those special team and individual moments. O…
**JOB TITLE** : Technical Support Representative **REPORTS TO** : Account Supervisor **1.** **What 's in it for you?** We believe in the more, the merrier, and that's why we love to grow our family. Our family celebrates success and seizes to frame those special team and individual moments. O…
Beschreibung **JOB TITLE** : Technical Support Representative **REPORTS TO** : Account Supervisor **1.** **What 's in it for you?** We believe in the more, the merrier, and that's why we love to grow our family. Our family celebrates success and seizes to frame those special team and individu…