RECEPTIONIST

REQUIRED A FEMALE RECEPTIONIST FOR SALOON - URGENT
DUTY & RESPONSIBILITIES
Client Interaction:
* Greet clients warmly as they enter the salon, creating a welcoming and friendly atmosphere.
* Assist clients in scheduling appointments, ensuring accurate entry of appointment details into the salon software system.
* Answer incoming phone calls, address client inquiries, and provide information about salon services, pricing, and availability.
* Maintain a professional and positive demeanor while addressing client concerns and resolving issues.
Appointment Scheduling:
* Efficiently manage the appointment book, coordinating and scheduling appointments based on stylist availability and client preferences.
* Notify stylists of their daily schedules and any changes to appointments.
* Send appointment reminders to clients through various communication channels, such as email or SMS.
Inventory Management:
* Monitor and track salon inventory, including haircare products, styling tools, and other supplies.
* Place orders for replenishing inventory as needed and ensure timely delivery.
* Receive and inspect incoming shipments, verify accuracy of items, and update inventory records.
Staff Rostering:
* Collaborate with the salon manager to create and manage staff rosters, ensuring adequate coverage during operating hours.
* Coordinate with stylists, technicians, and other staff members to accommodate scheduling preferences and availability.
* Update and communicate roster changes to the team in a timely manner.
Administrative Tasks:
* Maintain and organize client records, ensuring accuracy and confidentiality.
* Process client payments, issue receipts, and handle cash transactions in accordance with salon policies.
* Assist with administrative duties, such as filing, data entry, and document management.
Client Relations:
* Foster positive relationships with clients by offering exceptional customer service and personalized attention.
* Collect feedback from clients to continuously improve salon services and address any concerns.
* Handle client complaints or issues with empathy and professionalism, seeking solutions to ensure client satisfaction.
Team Collaboration:
* Communicate effectively with stylists, technicians, and other salon staff to ensure a seamless flow of operations.
* Collaborate with the salon manager to implement effective strategies for optimizing client experience and salon efficiency.
Maintain Cleanliness and Presentation:
* Ensure the reception area is tidy and presentable at all times.
* Keep track of cleaning schedules and coordinate with support staff for regular maintenance.

‎5. KEY PERFORMANCE INDICATORS
* Attention to Details
* Time Management
* Professional Attitude and Appearance
* Excellent Organizational Skills
* Customer Service
‎6. COMMUNICATIONS & WORKING RELATIONSHIPS: Internal: Daily meeting with
HR Manager
‎7. QUALIFICATIONS, EXPERIENCE & SKILLS
* High school diploma or equivalent; additional education in hospitality or business administration is a plus.
* Previous experience in a customer service or receptionist role, preferably in a salon or spa environment.
* Strong interpersonal skills and the ability to communicate effectively with clients and colleagues.
* Proficiency in using salon management software, scheduling systems, and basic computer applications.
* Excellent organizational skills, attention to detail, and the ability to multitask effectively.
* Professional appearance and demeanor, maintaining a positive attitude even during busy periods.
* Knowledge of salon services, products, and terminology is advantageous.
* Flexibility to work during salon operating hours, including weekends and evenings.