Reservation Agent at InterContinental Fujairah Resort

As the world's largest family of luxury hotels, we all take great pride in
being genuine ambassadors of the InterContinental® brand. Shaped by decades of
international know-how and local insights, our passion for luxury travel spans
cultures and customs. Inspiring us to create warm and sophisticated
experiences for those seeking a richer perspective on the world.
The InterContinental Fujairah Resort is situated on the shoreline of the
exquisite Al Aqah Beach, beneath the spectacular backdrop of the Hajjar
Mountains. An exceptional destination where Arabian hospitality meets luxury.
With ‎190 rooms, indoor & outdoor event space, restaurants & bar. With over ‎30
languages and countries represented by the staff, the hotel weaves together an
international five-star resort presence.
What's your passion? Whether you're into knitting, kite flying or karaoke, at
IHG we're interested in YOU! We love people who apply the same amount of care
and passion to their jobs as they do their hobbies - people who help us create
great brands guests love. And we're looking for more people like this to join
our dynamic & committed team at the InterContinental Fujairah Resort.
Your Day to Day
As Reservation Agent, you will be responsible to record and process all
reservation inquiries made direct, phone, fax or email. Work on details
efficiently and accurately. Promote the desired work culture around the five
winning ways- Aim Higher, Work Better Together, Celebrate the Difference, Do
the Right Thing & Show we care.
Some of your main role responsibilities are:
* Sell the hotel products and services using up-selling and suggestive selling techniques
* Promote the Hotel's (and IHG generally) products and services
* Maintain a high level of product and service knowledge about all IHG Hotels in your region
* Develop and maintain a regular pattern of calls by adhering to Signature Mystery Shopping standards
* Execute up selling techniques which increase reservation sales and conversion of business
* Record and process reservations made by phone/fax/email with accurate VIP status and billing information
* Accept wait list reservations
* Ensure that reservation telephones are attended at all times during scheduled hours and the team is complying with the set standards of salutations and telephone etiquette
* Ensure that quality of reservation is maintained in terms of guest details, outlet bookings etc.
* Ensure that the minimum response time is maintained for all reservation requests. Instant update on detailed information in PMS and reservation system to maintain Guest Satisfaction
Ideally, you'll have some or all of the following competencies and experience
we're looking for:
* Minimum ‎1-‎2 years of experience or equivalent combination of education and reservation sales agent experience.
* High level of written and verbal Business English. Other language will be an advantage.
In return, we offer competitive pay and benefits, and a chance to work with a
great team of talented people. Most importantly, we'll give you the Room to
Belong.
So what's your passion? Please get in touch if this position matches your
skills and interests and tell us how you could bring your individual
competencies by clicking "Apply Online".
We are an equal opportunity employer.
At IHG, we've made a promise. As one of the world's leading hotel groups,
we're here to deliver True Hospitality for Good. Making our guests and
colleagues feel welcome, cared for, recognised and respected - wherever they
are in the world. Want to be part of the journey?
As the world's first and most global luxury hotel brand, InterContinental
Hotels & Resorts has pioneered international travel since the 1940s, we are
passionate about sharing our renowned international know-how and cultural
wisdom in truly impressive surroundings. We all take great pride in being
genuine ambassadors of the InterContinental®️ brand and to be part of the
brand you will have a thirst for travel, passion for culture and appreciation
for diversity. We create inspiring experiences for those seeking a richer
perspective on the world. If you'd like to embrace a world of opportunities,
we'd like to welcome you to the world's most international luxury hotel brand.
Let's Go Further Together.