Customer Care & Fulfillment Operations Support, Ghana

ABOUT ZIPLINE

Do you want to change the world? Zipline is on a mission to transform the way
goods move. Our aim is to solve the world's most urgent and complex access
challenges by building, manufacturing, and operating the first instant
delivery and logistics system that serves all humans equally, wherever they
are. From powering Rwanda's national blood delivery network and Ghana's
COVID-‎19 vaccine distribution to providing on-demand home delivery for
Walmart, to enabling healthcare providers to bring care directly to U.S.
homes, we are transforming the way things move for businesses, governments and
consumers. The technology is complex, but the idea is simple: a teleportation
service that delivers what you need when you need it.
Through our technology that includes robotics and autonomy, we are
decarbonizing delivery, decreasing road congestion, and reducing fossil fuel
consumption and air pollution while providing equitable access to billions of
people and building a more resilient global supply chain.

ABOUT YOU AND THE ROLE

This will be a role that exists on the Ghana Fulfillment Operations team with
the primary goal of ensuring that we have support for our call center
operations across the country and take up other Fulfillment Operations
responsibilities. This will be a support role that would report to the
fulfillment operations lead at the designated distribution center that will
host the role.

WHAT YOU'LL DO

• Manage call center operations, including receiving inbound calls, handling customer complaints, and managing customer expectations across distribution centers during on-call periods or after hours.


• Ensure that all key information gathered during the shift is documented properly and handed over to the next shift.


• Handling all other inventory-related work assigned during the shift and seeing to its completion.


• Any other responsibilities assigned by the Fulfillment operations lead.

WHAT YOU'LL BRING

• Strong communication skills


• Strong interpersonal skills


• Ability to work well within a team environment


• Experience in the use of basic IT tools


• Strong attention to detail and ability to multi-task


• Willingness to learn in a fast-paced environment

WHAT ELSE YOU NEED TO KNOW

Zipline is an equal opportunity employer and prohibits discrimination and
harassment of any type without regard to race, color, ancestry, national
origin, religion or religious creed, mental or physical disability, medical
condition, genetic information, sex (including pregnancy, childbirth, and
related medical conditions), sexual orientation, gender identity, gender
expression, age, marital status, military or veteran status, citizenship, or
other characteristics protected by state, federal or local law or our other
policies.

We value diversity at Zipline and welcome applications from those who are
traditionally underrepresented in tech. If you like the sound of this position
but are not sure if you are the perfect fit, please apply!

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Please Note

We have received reports stating that certain individuals are reaching out to
people under false pretenses, claiming to be Zipline employees, affiliates,
agents, or representatives. They may seek to gain access to your personal
information or to acquire money from you by offering fictitious employment
opportunities or by claiming that they are contacting you on Zipline's behalf.
Genuine Zipline employees or representatives will never ask you for money or
payment in exchange for employment opportunities or other related services.
Any such offer of employment or any other service in exchange for fees that
claims to be from us is deceitful and part of a fraud.
If you believe you have been targeted by a fraudulent party, we ask that you
immediately get in touch with us via email at [email protected] upon
receiving a suspicious offer or claim.