Loss Prevention Team Leader

Job Number ‎23020670
Job Category Loss Prevention & Security
Location Aloft Al Ain, Al Ain Square, Al Towayya, Al Ain, United Arab
Emirates, United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Patrol all areas of the property; secure rooms; assist guests with room
access. Conduct emergency response drills, daily physical hazard/safety
inspections, investigations, interviews, and key control audit. Monitor Closed
Circuit Televisions and alarm systems. Authorize, monitor, and document access
to secured areas. Assist guests/employees during emergency situations. Respond
to accidents, contact EMS or administer first aid/CPR as required. Gather
information and complete reports. Maintain confidentiality of
reports/documents, release information to authorized individuals. Defuse
disturbances in accordance with company policies and procedures. Resolve
safety hazard situations. Handle all interruptions and complaints. Escort
unwelcome persons from the property. Ensure compliance with alcoholic beverage
control laws. Call for assistance using proper code responses. Provide proper
paperwork to employees.

Assist management in training, motivating and coaching employees; serve as a
role model and first point of contact of the Guarantee of Fair Treatment/Open
Door Policy process. Follow all company policies and procedures; report
accidents, injuries, and unsafe work conditions to manager; complete safety
training and certifications; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to company
standards; anticipate and address guests' service needs; thank guests with
genuine appreciation. Speak with others using clear and professional language;
prepare and review written documents accurately and completely; answer
telephones using appropriate etiquette. Develop and maintain positive working
relationships with others; support team to reach common goals; listen and
respond appropriately to the concerns of other employees. Ensure adherence to
quality expectations and standards. In addition, some states may have
additional licensing/registration requirements to be considered for this
position. Read and visually verify information in a variety of formats (e.g.,
small print). Visually inspect tools, equipment, or machines (e.g., to
identify defects). Enter and locate work-related information using computers
and/or point of sale systems. Move at a speed required to respond to work
situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period
of time or for an entire work shift. Move, lift, carry, push, pull, and place
objects weighing less than or equal to ‎50 pounds without assistance and
objects weighing in excess of ‎75 pounds with assistance. Grasp, turn, and
manipulate objects of varying size and weight, requiring fine motor skills and
hand-eye coordination. Move through narrow, confined, or elevated spaces. Move
over sloping, uneven, or slippery surfaces as well as up and down stairs
and/or service ramps. Reach overhead and below the knees, including bending,
twisting, pulling, and stooping. Perform other reasonable job duties as
requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

At Aloft Hotels we 're wired for next generation travelers who love open
spaces, open thinking, and open expression. Aloft provides a space where style
is necessary, social scenes are vibrant, and where the only direction is
forward. Our guests are tech savvy and confidently social, with an eclectic
style they're not afraid to show. We understand what our guests need, so we
provide an affordable option for the tech-savvy design guru. We're looking for
innovative self-expressers who aren't afraid to draw outside the lines. If you
are someone who appreciates tech-forward features and vibrant social scenes,
then we invite you to explore a career with Aloft Hotels.