End User Support Engineer M/F

Filiale internationale du groupe SPIE specialisee dans le domaine de
l'energie, SPIE Oil & Gas Services travaille au coeur des infrastructures de
production d'energie depuis plusieurs decennies pour les concevoir, les
installer, les demarrer et les entretenir, le tout dans les meilleures
conditions de securite, qualite, couts et delais. Avec pres de ‎3 ‎100
collaborateurs de ‎70 nationalites differentes presents dans une trentaine de
pays en Europe, en Afrique, en Asie-Pacifique et au Moyen-Orient, SPIE Oil &
Gas Services offre, a ses clients de l'industrie du petrole, du gaz et des
energies renouvelables, des solutions durables dans les domaines suivants :
well delivery & management, projects, engineering & construction, assessment &
competency development, commissioning & start up, operations, maintenance &
asset integrity. Avec pres de ‎45 ‎500 collaborateurs et un fort ancrage local,
SPIE a realise, en ‎2020, un chiffre d'affaires consolide de ‎6,6 milliards
d'euros et un EBITA consolide de ‎339 millions d'euros.
We currently have an opportunity within SPIE Oil & Gas Services Saudi LLC for
a: End User Support Engineer Job Purpose: This position is a unique
opportunity to Isolate and resolve system issues in server client networking
environment, Hands and eyes assistance for various IT teams (Server, Network,
Security, others). Your main duties will be to: Diagnose standard software and
hardware issues and coordinate with respective vendors for resolution in case
required. Installation/re-installation/ configuration of systems, printers,
scanners. Configure computing devices per the desktop/laptop standardization
policies of the end user Installation/re-installation/ configuration of in-
scope client software/ applications. Troubleshooting email client related
issues. Troubleshooting printer/scanner related issues. Troubleshooting issues
related to standard MS office software and internet clients. Support for local
area network issues (LAN), WAN, Wireless and DHCP clients. Troubleshoot
antivirus, encryption and Data Loss Prevention software. Install approved
patches onto client computing devices. Troubleshoot print queue related
issues. Desktop / Laptop support OS packaging planning reports. Software
packaging planning reports. Deploy software patches. Support business on IT
infrastructure related projects when assigned. Support Video Conference
hardware or software related troubleshooting. Evaluate end user requirements
for computing devices. Assist in the IT equipment procurement process.
Maintain inventory and lifecycle of computing assets. Actively participate in
IT initiatives based on organizational directives. Follow Change Management
process while implementing changes. Ideally, you should have degree with
minimum of ‎03 years experience in the job. Desired Characteristics:- Business
awareness, Customer Service, Work well under pressure Time management
Collaboration Problem solving
Ideally, you should have degree with minimum of ‎03 years experience in the
job.

Desired Characteristics:-
Business awareness,
Customer Service,
Work well under pressure
Time management
Collaboration
Problem solving

‎3 ans ou plus
E-BAC+‎3 ou equivalent (FR) / Bachelor (BE)