Do you want to be part of a high performing team and take Arla's Sales
Organisation to the next level? If so, you should consider applying for the
position as Customer Service Leader. If yes, this is a great opportunity to
grow your career with Arla Foods in UAE! At Arla, we do so much more than make
some of the world's favourite dairy products. We make healthy taste delicious,
mornings worth getting up for and family dinners unforgettable. Puck®, Dano®,
Lurpak® and Kraft® - names like these make us a vital, natural part of modern
life in over 100 countries around the world. We are 1,600 employees in the
Middle East and Africa and 19,000 global employees at the heart of our
business. Every single one of us plays an important role and together we build
on our 10bn Euros turnover and establish our position as one of the largest
dairy companies in the world.
Driving Operational Excellence :
Customer Service Leader is responsible for ensuring that customers are
satisfied at all times. Duties include supervising and managing the customer
service team.
In this role you will be responsible for driving and delivering excellent
customer service by the way of :
* Training staff members to provide the highest standards of customer service
* Ensuring that all company policies are followed
* Additional tasks comprise of handling customer inquiries
* Resolving customer problems.
* Working closing with Supply chain to ensure that the orders are with the customers on time
* Ensuring the right promo prices are in the system in the right way and on time
* Receiving and inputting orders from field sales employees
* Raising sales invoices to be processed by the warehouse
* Provide administrative support to the UAE sales teams
* Co-ordinate movements of stock on a daily basis and reporting on non-delivery
* Communicating to the field sales teams on out of stock products
* Management and monitoring of customer service level agreements
* Ensure customer service and customer expectations are exceeded for both internal and
External
* Deal with all customers queries quickly, efficiently and cost effectively
* Ensure all administrative paperwork systems are updated and that all required paperwork is completed in line with company guidelines
* Any other ad-hoc tasks as and when required
Educational background/Experience
We have a purpose for Good
At Arla, we strive to unlock the highest potential in each other while working
together to create a sustainable future of dairy. We call it Stronger People
Stronger Planet and it is deeply anchored in our organisation and founded on
our commitment to respecting human rights, increasing access to healthy dairy
nutrition, inspiring good food habits, and improving the environment for
future generations. In order to succeed we need to hire people with a
sustainable mindset. Could this be you?
BEWARE! RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails and
fake recruitment campaigns on the internet from people purporting to work for
Arla Foods. Learn more via this link .