City Head - Sharjah & Ajman

When you think of food delivery in the MENA region, we'd be pretty surprised
if talabat didn't pop into your mind first! Since delivering our first order
in Kuwait in ‎2004, we've grown quite a lot over the past ‎17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other
products per year, to our customers in nine countries throughout the region
with more than ‎3,000+ employees! Our food delivery business works with over
‎27,000 brands and almost ‎50,000 branches, while our q-commerce concept,
talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan,
Kuwait, Oman Qatar, and the UAE in ‎30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem - our
customers, our partners, our people, our riders, and the communities in which
we operate. Our #techforgood program allows our customers a safe and
convenient way to contribute to important causes in their community through
donating to local and international charities directly on talabat with a focus
on food insecurity in the region. Since its inception in ‎2020, we have
facilitated the donation of well over ‎1 million meals to those in need, as
well as donated over $‎1.5 million to charity with the help of our partners and
customers. talabat is part of Delivery Hero, the global leader in online food
delivery and q-commerce.
What's on our plate?
* Sharjah & Ajman - Operation and financial performance to achieve Profitability and growth
* Accountable for P&L performance and success
* Identify and Manage the emirate budget in the most efficient way to achieve Cluster/ Company targets.
* Design a strategic business plan to achieve sales and revenue objectives and targets on Monthly, Quarterly and yearly bases.
* Responsible for identifying growth areas and setting achievable targets for new acquisitions and live restaurants in his area.
* Manage the overall emirate performance (operating at lowest level of details across zones to win with partners, customers and riders)
* Plan and Lead Marketing activities on ground in alignment with Company Marketing strategy to continuously generate sales opportunities.
* Handle and facilitate Logistics implementation in alignment with Logistics Function SOP.
* Monitor competitor activities and set plans to improve restaurant potential growth.
* Generate extra revenue through team achievement of non-commission revenue (advertising) deals.
* Manage and follow up on the team's daily/weekly tasks closely, to ensure a high level quality performance and targets are achieved
* through coaching, motivating, and guiding the team to full capacity.
* Monitor the performance of the team by ensuring and evaluating the restaurants partner acquisition, closed restaurants deals,
* hygienic content metrics, promotions, account management, and market research.
* Evaluate and assess targets on an individual level and provide objective feedback to support team members in their growth.
* Scale the team according to the current portfolio of brands and on-board new joiners.
* Create detailed reports to help the team achieve targets and maintain accurate records of restaurants' details such as account
* management performance report and sales acquisition.
* Propose and implement new ways of improving liaison and growth with existing partner restaurants.
* Integrate team tasks on corresponding tools and dashboards used within the company.
* Collaborate with different internal teams to reach the designated KPIs and work closely with the Marketing, Finance, Operations and Logistics Departments.
* Apply Talabat policies and procedures in the cluster to ensure the consistency of operations and culture.

What did we order?
* Bachelor's Degree in Business Administration/Marketing or similar.
* ‎8+ years of experience in Sales, Account Management, Operations, Management or related field
* In-depth Knowledge of the Food Industry Market.
* Knowledge of professional proposals and pricing models.
* Knowledge of CRM.
* Proper and Direct Team Management Experience.
* Strong analytical skills.
* Strong leadership skills.
* Excellent communication and interpersonal skills.
* Excellent English language speaker.
* E-commerce Experience is an advantage.
* Excellent Leadership, Interpersonal and influencing/stakeholdering skills required across all levels internally and externally.