Application Support

Date: ‎10 Jun ‎2023
Location: Sharjah, AE
Company: University Hospital Sharjah

Position Summary

Summary of Main Duties

• Meet with department head to gather the requirement


• Participate is in the workflow designing and pre implementation task


• Lead the deployment process of hospital information system/s.


• Monitor and test any configuration, customization or update of hospital information systems.


• Lead a team of health informatics specialist and support engineers.


• Deal with vendors on hospital requirments and negotiate with them.


• Perform acceptance testing of systems and applications.


• Assist vendors' deployment teams during implementation projects.


• Plan, organize and implement customer-oriented training workshops.


• Install, upgrade, monitor, and maintain application software.


• Lead the process and Communicate with end-users and process owners to understand the work processes and requirements for customization purposes.


• Ensure that applications are implemented in a manner that suites the business requirements of the end-users.


• Lead the process of Testing applications and applications' updates and releases before general release to end users.


• Evaluate the comprehensiveness of testing scenarios to demonstrate system effectiveness.


• Execute testing scenarios and methodologies to demonstrate system effectiveness.


• Serves as a senior expert resource for end-users in regard to questions or issues relating to the systems' functionalities


• Maintain current and complete documentation for applications and databases


• Work with and guides key users in identifying potential changes and improvements that are within application implementation project scope of work.


• Provide application implementation support and technical guidance to key users.


• Provide support and troubleshooting for issues related to application performance.


• Participate in providing data transfer, access and manipulation of aggregate and comparative data.


• Develop and modify reports and queries as requested by key users.


• Provide timely status reports to management.

Responsibilities

• Leading in developing plans, timelines and identifying resources needed


• Assist with optimizing system applications.


• Communicate with Department heads and end users to evaluate system utilization and performance.


• Ensure customer satisfaction through effective written and oral communications.


• Add, remove, and update user account information


• Administer, troubleshoot, update, and enhance hospital information systems/applications.


• Develop and apply quality improvement program.


• Develop and provide on-demand online training material to enhance users' utilization of IT systems.


• Develop, apply, monitor and review auditing policies and requirements.


• Develop, implement and update policies related to education and training in IT systems.


• Enhance and tune system performance


• Ensure that systems are providing the information required for patient care and financial management.


• Ensure the confidentiality and security of hospital information through proper utilization of authentication and authorization procedures.


• Ensure the standardization of business processes all over the hospital.


• Identify quality indicators in his respective area and develop a plan for data collection, analysis and reporting.


• Leading the process of Installing and configuring new hardware and software.


• Introduce and integrate new technologies into the existing IT environment.


• Keep IT users updated in the latest developments and enhancement in the used applications.


• Manage and maintain clinical, administrative, financial information systems, ensuring maximum availability through proactive approaches.


• Participate in hospital orientation efforts.


• Lead the process of the integration of different hospital information systems.


• Proactively ensure that clinical, administrative, and financial applications are highly available.


• Provide and manage an easy access to information resources needed by decision makers within a secured environment.


• Research, identify, and evaluate hardware solutions to resolve hospital needs.


• Research, identify and evaluate new applications to determine its applicability and benefits in supporting hospital goals.


• Stay up to date with technological trends related to hospital IT environment.


• Provide services in a customer-friendly approach.


• Participate actively in the quality improvement program of the department/unit.


• Suggest, write and update policies related to users support.


• Perform other related duties as assigned.

Position Requirements/Qualifications

• Bachelor degree in computer engineering or related fields.


• A minimum of ‎8 years of proven experience in large organizations as Application Sepcialist/System Analyst, preferably in hospital or health care sector.


• Strong understanding of Hospital Information System workflows.


• Strong understanding of Relational database management and script writing.


• Excellent analysis and team management skill.


• Excellent English written and communication skills.


• Exposure to / experience of customer and vendor service principles.


• Must have experience in managing and running the daily operations of the hospital in term of Healthcare applications.

Position criteria Other Skills/Abilities

• Highly preferable to have experience in TrakCare HIS and /or RAMCO ERP.


• Strong experience in one or more of the following applications: supply chain, finance, human resources and payroll, electronic patient record, patient administration system, outpatient /inpatient management, radiology information system, laboratory information system, pharmacy management, and/or patient billing.


• Understanding of applicable standards, reporting requirements and legislative regulations.


• Ability to assess end users' needs and identify opportunities for improvement.


• Experience with MS SQL and/or Cache database is a plus.


• Knowledge in PACS (picture archiving and communication system) is a plus.