Application Support

؜ - ؜الشارقة ؜ -

تفاصيل الوظيفة

Date: ‎10 Jun ‎2023
Location: Sharjah, AE
Company: University Hospital Sharjah


Position Summary


Summary of Main Duties



  • Meet with department head to gather the requirement

  • Participate is in the workflow designing and pre implementation task

  • Lead the deployment process of hospital information system/s.

  • Monitor and test any configuration, customization or update of hospital information systems.

  • Lead a team of health informatics specialist and support engineers.

  • Deal with vendors on hospital requirments and negotiate with them.

  • Perform acceptance testing of systems and applications.

  • Assist vendors' deployment teams during implementation projects.

  • Plan, organize and implement customer-oriented training workshops.

  • Install, upgrade, monitor, and maintain application software.

  • Lead the process and Communicate with end-users and process owners to understand the work processes and requirements for customization purposes.

  • Ensure that applications are implemented in a manner that suites the business requirements of the end-users.

  • Lead the process of Testing applications and applications' updates and releases before general release to end users.

  • Evaluate the comprehensiveness of testing scenarios to demonstrate system effectiveness.

  • Execute testing scenarios and methodologies to demonstrate system effectiveness.

  • Serves as a senior expert resource for end-users in regard to questions or issues relating to the systems' functionalities

  • Maintain current and complete documentation for applications and databases

  • Work with and guides key users in identifying potential changes and improvements that are within application implementation project scope of work.

  • Provide application implementation support and technical guidance to key users.

  • Provide support and troubleshooting for issues related to application performance.

  • Participate in providing data transfer, access and manipulation of aggregate and comparative data.

  • Develop and modify reports and queries as requested by key users.

  • Provide timely status reports to management.


Responsibilities



  • Leading in developing plans, timelines and identifying resources needed

  • Assist with optimizing system applications.

  • Communicate with Department heads and end users to evaluate system utilization and performance.

  • Ensure customer satisfaction through effective written and oral communications.

  • Add, remove, and update user account information

  • Administer, troubleshoot, update, and enhance hospital information systems/applications.

  • Develop and apply quality improvement program.

  • Develop and provide on-demand online training material to enhance users' utilization of IT systems.

  • Develop, apply, monitor and review auditing policies and requirements.

  • Develop, implement and update policies related to education and training in IT systems.

  • Enhance and tune system performance

  • Ensure that systems are providing the information required for patient care and financial management.

  • Ensure the confidentiality and security of hospital information through proper utilization of authentication and authorization procedures.

  • Ensure the standardization of business processes all over the hospital.

  • Identify quality indicators in his respective area and develop a plan for data collection, analysis and reporting.

  • Leading the process of Installing and configuring new hardware and software.

  • Introduce and integrate new technologies into the existing IT environment.

  • Keep IT users updated in the latest developments and enhancement in the used applications.

  • Manage and maintain clinical, administrative, financial information systems, ensuring maximum availability through proactive approaches.

  • Participate in hospital orientation efforts.

  • Lead the process of the integration of different hospital information systems.

  • Proactively ensure that clinical, administrative, and financial applications are highly available.

  • Provide and manage an easy access to information resources needed by decision makers within a secured environment.

  • Research, identify, and evaluate hardware solutions to resolve hospital needs.

  • Research, identify and evaluate new applications to determine its applicability and benefits in supporting hospital goals.

  • Stay up to date with technological trends related to hospital IT environment.

  • Provide services in a customer-friendly approach.

  • Participate actively in the quality improvement program of the department/unit.

  • Suggest, write and update policies related to users support.

  • Perform other related duties as assigned.


Position Requirements/Qualifications



  • Bachelor degree in computer engineering or related fields.

  • A minimum of ‎8 years of proven experience in large organizations as Application Sepcialist/System Analyst, preferably in hospital or health care sector.

  • Strong understanding of Hospital Information System workflows.

  • Strong understanding of Relational database management and script writing.

  • Excellent analysis and team management skill.

  • Excellent English written and communication skills.

  • Exposure to / experience of customer and vendor service principles.

  • Must have experience in managing and running the daily operations of the hospital in term of Healthcare applications.


Position criteria Other Skills/Abilities



  • Highly preferable to have experience in TrakCare HIS and /or RAMCO ERP.

  • Strong experience in one or more of the following applications: supply chain, finance, human resources and payroll, electronic patient record, patient administration system, outpatient /inpatient management, radiology information system, laboratory information system, pharmacy management, and/or patient billing.

  • Understanding of applicable standards, reporting requirements and legislative regulations.

  • Ability to assess end users' needs and identify opportunities for improvement.

  • Experience with MS SQL and/or Cache database is a plus.

  • Knowledge in PACS (picture archiving and communication system) is a plus.

ملخص الوظيفة

  • المُعلن : University Hospital Sharjah
  • تاريخ الإعلان : 11/05/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : الشارقة
  • الراتب : -
  • الهاتف : -

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