Field/Data Center Technician

Field/Data Center Technician-2200032P

Applicants are required to read, write, and speak the following languages
: English, Arabic
Preferred Qualifications

Define, design, and implement network communications and solutions within a
fast-paced, leading edge database/applications company.
Responsibilities
* Perform performance trend analysis and manage the server/network capacity.
* Propose client configuration and implement technical solutions to enhance and/or troubleshoot the system.
* Work with others to define, coordinate vendor purchase needs.
* Responsible for support documentation as well.
* Support deployment of on-site data center physical infrastructure
* Install, Replace and Troubleshoot Cables and Hardware
* Work within a ticket-based environment
* Able to prioritizing ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of technician activities in accordance with internal polices and service level agreements.
* Welling to travel when required.
Qualifications
* May have project lead role. ‎5 years of related experience in a medium to large network distributed and computing environment.
* Extensive Data Center Experience
* Solid hardware systems experience required
* Job duties are varied and complex utilizing independent judgment.
* Able to communicate effectively with multiple stakeholders.
* Proficient in written and oral English communication to support regional and global teams.
* Desire to learn, grow, and develop new technical skills.
* Flexibility to work non-standard business hours that may include weekends and/or holidays.
* Welling to relocate if required.
BS in Computer Science or related field.

Detailed Description and Job Requirements
Responsible for providing the first line of on-site field system support that
includes hardware, software, software applications, and networking to
customers and field personnel on-site at customers or remotely.

Provides a high level of customer satisfaction through the effective delivery
of technical support and service programs. Customer support specifications may
include product performance / maintenance, product installation, project
management, site planning and professional services. Pro-actively coordinates
resources, problem resolution, problem escalation, and the use of system level
diagnostics. Understands service processes and options that are linked with
the customers specifications. Able to identify and solve a wide range of
problems. Needs a ‎24-hour commitment to support customer specifications which
may also be fulfilled by participation in the regional standby rotation. Works
primarily at customer sites.

Duties and tasks are standard with some variation. Completes own role largely
independently within defined policies and procedures. ‎2 years relevant
experience and BA/BS degree preferred.

As part of Oracle's employment process candidates will be required to
successfully complete a pre-employment screening process. This will involve
identity and employment verification, professional references, education
verification and professional qualifications and memberships (if
applicable).
Job : Support
Location : Saudi Arabia
Job Type : Regular Employee Hire
Organization : Oracle