Customer Service Field Engineer - MRI - Siemens Healthineers

Do you want to help shape the future of healthcare? Our name, Siemens
Healthineers, was selected to honor our people who dedicate their energy and
passion to this cause. It reflects their pioneering spirit combined with our
long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment with opportunities to go
beyond your comfort zone in order to grow personally and professionally. Sound
interesting? Customer Service Field Engineer -MRI - Based on Riyadh-
Saudi Arabia
Our global team: Siemens Healthineers is a leading global medical technology
company. ‎70,000 dedicated colleagues in over ‎70 countries are driven to shape
the future of healthcare. An estimated ‎5 million patients across the globe
benefit every day from our innovative technologies and services in the areas
of diagnostic and therapeutic imaging, laboratory diagnostics and molecular
medicine, as well as digital health and enterprise services.

Our culture: Our culture embraces different perspectives, open debate, and the
will to challenge convention. Change is a constant aspect of our work. We
aspire to lead the change in our industry rather than just react to it. That's
why we invite you to take on new challenges, test your ideas, and celebrate
success.
Your Tasks and Responsibilities:
* Perform installations, start-ups, maintenance, repairs, and updates of all products within his/her area of expertise and assist with other products under the supervision.
* "Communicating and accepting all operative advice from the Customer Care Center.
* Supporting the SERVOR Service process and ensuring optimal performance in all process activities related to within his/her area of responsibility."
* "Escalate incidents according to the defined parameters and inform The Customer care Center of all escalation issues.
* Inform Uptime Service Center of all escalation issues.
* Report any customer complaints with proper documentation to the CCC."
* Ensure the proper use of tools & test equipment and report the usage on any related service report.
* Comply with national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare
* "Maintain highest customer satisfaction, in particular within the framework of Siemens Healthcare, Customer Services"
* All responsibilities and jobs must be performed as cost-effectively as possible, taking profitability into account.
Your Qualifications and Experience
* Bachelor's degree in biomedical engineering
* Previous experience in a similar role from ‎0-‎2 years of Experience and fresh graduates are welcome to apply
* Computer Skills (Microsoft Office Application)
* Fluent in English &Arabic (Speaking, Writing and Reading)
* Analytical, precise, pragmatic, enthusiastic, result-oriented, and commercial awareness
Diversity & Inclusion:
At Siemens Healthineers, we embrace and encourage different viewpoints,
backgrounds, experiences, expertise, and idiosyncrasies. We encourage our
employees to be themselves and empower them to unleash their true potential.
This allows different ideas and approaches to thrive.
We are on our way, taking one step at a time, all the time
We believe that our differences make us stronger and enable us to be the
innovative company we pride ourselves on. Innovation comes from change, and
change takes time and persistence. That's why we are working on diversity and
inclusion every day.
GDPR
We care about your data privacy and take compliance with GDPR as well as other
data protection legislation seriously. For this reason, we ask you not to send
us your CV or resume by email. We ask instead that you create a profile in our
talent community where you can upload your CV. Setting up a profile lets us
know you are interested in career opportunities with us and makes it easy for
us to send you an alert when relevant positions become open.

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