Assistant Director of Services (Red Sea-NEOM-Sindalah Island)

Job Number ‎23166211
Job Category Housekeeping & Laundry
Location The Luxury Collection Red Sea (NEOM) Sindalah Island, One
Marriott Drive, Red Sea (NEOM), Saudi Arabia, Saudi Arabia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY
Assists in managing housekeeping functions and staff on a daily basis to
ensure property guest rooms, public space and employee areas are clean and
well maintained. Directs and works with team to successfully execute all
housekeeping operations. Position focuses on ensuring guest and employee
satisfaction and achieving the operating budget. Responsible for inspecting
areas of responsibilities and following up with a plan for improving results.

CANDIDATE PROFILE
Education and Experience
* High school diploma or GED;
* ‎2 years' experience in housekeeping as an Executive Housekeeper or Assistant Executive Housekeeper.
* MILUX brands, Island & Pre-Opening experience would be advantageous
* Experience with LQA and BSA (Marriott Audits)

CORE WORK ACTIVITIES
Managing Housekeeping Operations and Budgets
* Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met.
* Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
* Inventories stock to ensure adequate supplies.
* Supervises an effective inspection program for all guestrooms and public space.
* Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
* Ensures all employees have proper supplies, equipment and uniforms.
* Communicates areas that need attention to staff and follows up to ensure understanding.
* Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
* Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Human Resources Activities
* Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
* Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.
* Schedule employees to business demands and for tracks employee time and attendance.
* Ensures employees understand expectations and parameters.
* Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
* Observes service behaviors of employees and provides feedback to individuals.
* Ensures employee recognition is taking place on all shifts.
* Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
* Participates in employee progressive discipline procedures.
* Review employee satsifaction results.
* Participates in interviewing and hiring of team members with the appropriate skills.

Ensuring Exceptional Customer Service
* Sets a positive example for guest relations.
* Participates in the development and implementation of corrective action plans to improve guest satisfaction.
* Empowers employees to provide excellent customer service.
* Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
* Responds to and handles guest problems and complaints.
* Strives to improve service performance.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

The Luxury Collection Hotels & Resorts, with over ‎120 properties in more than
‎35 countries, offers the promise of authentic experiences that evoke lasting,
treasured memories. Our more than ‎100 years of experience, beginning in ‎1906
under the Italian CIGA brand - a collection of Europe's most celebrated and
iconic properties - serves as a solid foundation as we continuously evolve to
exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each
luxury hotel and resort is a unique and cherished expression of its locale - a
portal to the destination's cultural charms and treasures. If you are someone
with an appreciation for evocative storytelling, a keen interest and passion
for this destination's heritage, and a desire to deliver genuine,
personalized, and anticipatory hospitality, then we invite you on our journey.
In joining The Luxury Collection, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your purpose,
belong to an amazing global team, and become the best version of you.