HEAD OF DEPARTMENT-HOUSEKEEPING

JOB SUMMARY

The Head of Department-Housekeeping manages the cleaning and support services
for specified Hospital units or components; coordinates activities to assure
continuity and smooth operation of the facility. Maintains usage and
maintenance records and may perform clerical and/or marketing functions

DUTIES & RESPONSIBILITIES

Operational Duties
* Develops/reviews comprehensive operational policies for each unit so as to conform to the objectives of the Hospital.
* Maintains sound Customer Service principles and respond to complaints and concerns of patients, visitors and staff with regard to the support services.
* Ensures sufficient delivery of services and attention to VIP patients and guests.
* Conducts orientation /training for new employees to explain policies and work procedures, assigns tasks and closely supervises them until fully trained.
* Initiates steps to improve the unit functioning. Makes recommendations to improve service and ensure more efficient operations.
* Maintains interface with departmental personnel to coordinate operational activities to ensure adequate staffing, space and facilities, coordination of purchasing, maintenance and renovation activities for the operational areas.
* Ensures a safe environment of care for all staff, patients, and families
* Develops and supports unit shared governance structure. Assures staff participation in developmental activities.
* Prepares scheduled and periodic reports of facility usage and cleaning conditions.
Supervisory Function
* Coordinates and directs the activities of Housekeeping services, Laundry & Linen services and Waste Management Disposal services.
* Overseas Hospital's support service operations to ensure maintenance of infection control standards, in co-operation with Infection Control unit, in accordance with established policies and practices.
* Conducts inspection to ensure adequacy of staffs' activities.
* Manages the support services staff through direct immediate supervisor and the unit as a whole to ensure cleanliness of the exterior and interior of the Hospital.
General Duties
* Oversees events held at NMH; interacts with caterers, and/or auxiliary staff as appropriate to the specific event.
* Enhances professional growth and development through participation in educational programs, current literature, in-service meetings and workshops
* Coordinates with Facility Management & Safety Committee & Infection Control Committee.
* Attends meetings as required
* Performs miscellaneous job-related duties as assigned.

KEY CONTACTS*
INTERNAL:
* Managers or Heads of Departments
* Plants & Facility and Nursing staff
* Other NMH Employees / Physicians
EXTERNAL:*
* Patients and their Relatives & Friends
* Contractor Laundry Staff

JOB REQUIREMENTS*
Education :*
: Bachelor 's Degree in Health Services/ Hotel Management or Diploma in a
related discipline is desired

Experience :
Preferably ‎5 years ' experience in a similar role. Hospital Experience is an
advantage

OTHER SKILLS:

Technical: Knowledge of supplies, equipment, and/or services ordering and
inventory control
Administrative Skills: DAbility to work in a team; Organizing,
Prioritizing, Coordinating, Supervisory and Training skills
Computer Skills: MS Office (Word, Excel, Outlook), Internet
soft Skills: Good communication and Inter-personal skills
Language Skills: Good in written and spoken English, Arabic is an
advantage

Works primarily in an air conditioned, well-lighted and comfortable health
care facility Occasionally subjected to long and irregular hours due to
departmental requirements. Prolonged, extensive, or considerable
standing/walking and moving. Requires the ability to deal with a diverse
population, including staff, patients etc