J.P. Morgan Payments provides cash management, liquidity, commercial card,
foreign exchange and escrow solutions to clients across the world.
Teams are constantly innovating, using the latest technology and data
analytics to deliver specialized solutions to help clients grow and streamline
their businesses.
The organization combines four lines of business: Merchant Services, Treasury
Services, Commercial Card and Trade Finance to help clients manage working
capital and increase operational efficiency.
As a Client Service Account Manager, you will maintain and enhance best in
class Client Service to a designated portfolio of top tier Treasury Services
Clients
Job Responsibilities
* Develop, maintain and broaden partnerships with Clients and understand Clients' business to predict their needs and provide appropriate solutions
* Become the Clients' trusted adviser and assist in developing and executing strategic Client plans
* Promote use of self-service tools to reduce number of Client enquiries
* Analyse payment and associated activities to identify efficiencies and cross sell opportunities
* Promote sharing of experience and best practice across the Service team and participate in and support initiatives
* Identify opportunities for product development and enhancement and develop internal partnerships (e.g. Sales, Operations, Product)
* Identify and escalate potential risk associated with Client activities and record all Client interactions (e.g., calls, meetings, issues, proactive communications)
Required Qualifications, capabilities, and skills
* Arabic & English verbal and written communication skills
* Ability to work effectively under pressure whilst maintaining a professional manner
* Dual ability to work effectively as both a team player and alone
* Strong organisational skills: ability to manage multiple priorities whilst meeting deadlines
* Ability to develop and mobilise internal networks and resources
* Ability to effectively use and manage multiple systems
We look forward to hearing from you
J.P. Morgan is a global leader in financial services, providing strategic
advice and products to the world's most prominent corporations, governments,
wealthy individuals and institutional investors. Our first-class business in a
first-class way approach to serving clients drives everything we do. We strive
to build trusted, long-term partnerships to help our clients achieve their
business objectives.
We recognize that our people are our strength and the diverse talents they
bring to our global workforce are directly linked to our success. We are an
equal opportunity employer and place a high value on diversity and inclusion
at our company. We do not discriminate on the basis of any protected
attribute, including race, religion, color, national origin, gender, sexual
orientation, gender identity, gender expression, age, marital or veteran
status, pregnancy or disability, or any other basis protected under applicable
law. In accordance with applicable law, we make reasonable accommodations for
applicants' and employees' religious practices and beliefs, as well as any
mental health or physical disability needs.