Front Office Agent

Job Number ‎23027150
Job Category Rooms & Guest Services Operations
Location The St. Regis Riyadh, ‎2941 Makkah Al Mukarramah Road, Riyadh,
Saudi Arabia, Saudi Arabia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? Y
Position Type Non-Management

POSITION SUMMARY

Serve Residence owners and their guests by responding to personal
instructions, requests, and arrangements. Uphold the highest levels of
hospitality, safety, and security to our Residence owners and their guests.
Accommodate Residence owners and their guests by furnishing information about
the property and the surrounding area amenities, including venues on the
campus, events, activities, hotel restaurant outlets, as well as local
restaurants. Answer, record and process all Residence owners' calls, messages,
requests, questions or concerns, and contact appropriate department (e.g.
Engineering, Housekeeping) as necessary. Review shift pass-ons or daily memo
books and register pertinent information in system (e.g., BuildingLink).
Maintain Residences Rules and Regulations of Residence owners and their
guests, including Residence owners' unit information, authorizations, system
updates, as well as taking ownership and accountability of all on-site vendor
interactions, authorizations and insurance requirements.

Welcome, acknowledge and thank Residence owners with genuine appreciation and
provide a fond farewell. Ensure uniform, nametags, and personal appearance are
clean, professional, and in compliance with company standards. Anticipate and
address Residence owners' service needs, assist individuals with disabilities,
accommodate Residence owners' and their guests' requests while focusing on
safety and security at all times. Speak with others using clear and
professional language, prepare and review written documents accurately and
completely and answer telephones within ‎3 rings using appropriate etiquette.
Develop and maintain positive working relationships with others, support team
to reach common goals, listen and respond appropriately to the concerns of
other departments. Comply with quality assurance expectations and standards.
Stand, sit or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal
to ‎10 pounds without assistance. Execute other reasonable job duties as
requested.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

The St. Regis brand first established luxury hospitality more than ‎110 years
ago, with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York 's Fifth
Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today, with more than ‎40 of the best addresses around the world, St.
Regis is a place where trends are born, boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.