Company Description
Our Mission
At Palo Alto Networks ® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
We have the vision of a world where each day is safer and more secure than the
one before. These aren't easy goals to accomplish - but we're not here for
easy. We're here for better. We are a company built on the foundation of
challenging and disrupting the way things are done, and we're looking for
innovators who are as committed to shaping the future of cybersecurity as we
are.
We're changing the nature of work. Palo Alto Networks is evolving to meet the
needs of our employees now and in the future through FLEXWORK, our approach to
how we work. From benefits to learning, location to leadership, we've
rethought and recreated every aspect of the employee experience at Palo Alto
Networks. And because it FLEXes around each individual employee based on their
individual choices, employees are empowered to push boundaries and help us all
evolve, together.
Job Description
Your Career
You will provide guidance and technical support to clients deploying our
security integrations. You 'll act as the technical partner, providing
strategic guidance around complex systems to secure a digital environment.
Interacting directly with the client, you'll partner closely with client
personnel to guide and suggest integrations to better serve their success.
Your thorough understanding of our product integrations contributes to the
development of new principles and concepts - providing detailed analysis
around what's working, what's not, and what could be better.
You enjoy implementation work, are proactive about resolving potential
concerns, and operate well around strict best practices that enable our
clients on their road to a more secure digital world. You're creative,
innovative, and you love a challenge - learning how integrations might work
better around new products and technologies.
Your Impact
* Build custom security policies and application signatures for unique client environments
* Consult and guide customers on security standard best practices methodologies and act as trusted advisor for clients on behalf of Palo Alto Networks
* Analyze logs and events from the solution and supply threat analysis reports, providing input and direction as applicable
* Work proactively with our Technical Assistance Center to troubleshoot and diagnose cases as escalations arise
* Mitigate web-based threats in a timely manner
* Maintain the implemented solution and provide mentorship on code upgrades, changes to the platform, and new technology developments
* Work with sales account team to help formulate a technical strategy to address customer business needs
* Support direct manager in managing business needs through weekly reports and Quarterly Business Reviews
* Engage with the account team to allow them to clearly understand the customer business & technical requirements as you learn through active engagement with the client
Qualifications
Your Experience
* Experience with IDS/IPS solutions and technologies
* Experience leading security solutions in large environments
* Deep understanding of different security threats, internet protocols, and applications
* Detailed technical experience in the installation, configuration, and operation of high-end firewall appliances, ideally our products
* Strong TCP/IP networking skills
* SDWAN or Networking experience will be a big plus
* Can effectively handle many different tasks at a time
* Extensive background in internetworking, LAN, and WAN technologies required
* Excellent written and verbal communication skills, with confirmed ability to communicate to senior leaders and technical peers
* Project leadership experience - ability to drive organizations and resources to complete required tasks in service of end goals
Additional Information
The Team
Our professional services team is critical to our success and mission. As part
of this team, you enable customer success by providing support to clients
post-sale. Our dedication to our customers doesn 't stop once they sign - it
evolves.
As threats and technology evolve, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old
products to new, and will fix integrations and critical issues as they are
raised. But you won't wait for them to be raised, you'll seek them out, too.
We fix and identify technical problems, with a pointed focus of providing the
best customer support in the industry.
Our Commitment
We 're trailblazers that dream big, take risks, and challenge cybersecurity's
status quo. It's simple: we can't accomplish our mission without diverse teams
innovating, together.
We are committed to providing reasonable accommodations for all qualified
individuals with a disability. If you require assistance or accommodation due
to a disability or special need, please contact us at
[email protected].
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in
our workplace, and all qualified applicants will receive consideration for
employment without regard to age, ancestry, color, family or medical care
leave, gender identity or expression, genetic information, marital status,
medical condition, national origin, physical or mental disability, political
affiliation, protected veteran status, race, religion, sex (including
pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Covid-19 Vaccination Information for Palo Alto Networks Jobs
* Vaccine requirements and disclosure obligations vary by country.
* Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
* The job requires accessing a company worksite
* The job requires in-person customer contact and the customer has implemented such requirements
* You choose to access a Palo Alto Networks worksite
* If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.