IT Infrastructure Lead

Position Summary
The IT Infrastructure lead is responsible for managing the operation,
maintenance, and projects related to IT Infrastructure systems including, but
not limited to: network, computing, security, IP telephony, IPTV. The
objective is to ensure high availability and reliability of IT infrastructure
to ensure optimum IT services delivery to KAPSARC end-users.

Major Responsibilities
* Maintain and continuously improve IT infrastructure key performance indicators (KPI) to meet KAPSARC and IT strategic objectives.
* Manage the performance of IT infrastructure team members.
* IT Project Planning and Management for different types of IT Projects. Executive dashboarding, reporting and detailed planning.
* Ensure the implementation of IT Infrastructure process, procedures, and guidelines.
* Develop and maintain budget requirements for annual operational expenses.
* Develop business cases for any required capital projects and successfully lead the implementation of approved projects within approved scope, budget, and timeframe.
* Coach members of the team as needed, to optimize the efficiency of the project team.
* Achieve the project goals within designated project constraints.
* Manage the communication with different stakeholders including any required escalations to senior management.
* Take technical decision to help infrastructure team execute daily operational activities or properly escalate major decisions with alternative options and recommendations.
* Review and approve change requests affecting IT infrastructure components.
* Ensure and test the readiness of IT infrastructure disaster recovery plans to maintain business continuity objectives.
* Oversee datacenter operations (DCO) to effectively monitor, resolve, report, or escalate any operational issues or alerts.

Competencies
* Solid understanding of IT infrastructure components and ability to review operation plans, designs, and recommend required changes or improvements to enhance IT systems.
* Ability to manage a cross-functional team as well as on-site/off-site resource operating model.
* Ability to manage disruption of critical IT services with appropriate communication and resolution tactics.
* Ability to build excellent rapport with key business stakeholders and KAPSARC executive management.
* Ability to work with multiple vendors on technical and commercial scope.
* Ability to communicate IT services, proposals, or solutions to a technical or non-technical audience.
* Ability to manage multitude of IT technologies, tools, and systems with strong business and financial acumen.
* Ability to understand the client's operational needs and how they relate to what KAPSARC IT offers.
* Ability to manage in a high demand/volume work environment with changing priorities.

Qualifications
* Minimum of ‎9 years of experience with bachelor's degree or ‎7 years with master's degree in IT operations and infrastructure domain or in Information Technology-related field.
* At least ‎3 years in leadership role.
* Technical professional certifications in Network, Computing, Cybersecurity, Project Management, or other technical IT domains such as: CCNA, CCNP, MCSE, MCITP, CISSP.
* Professional Certification in IT Service and Quality Management Frameworks such as: ISO, ITIL, COBIT.