Shift Leader

Job Number ‎22220316
Job Category Loss Prevention & Security
Location The Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi
Arabia, Saudi Arabia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Conduct key control audit, monitor electronic key boxes, issue/receive master
keys, radios, and beepers; ensure the safekeeping of these items. Patrol all
areas of the property; assist guests with room access. Monitor Closed Circuit
Televisions and alarm systems. Respond to accidents, contact EMS or administer
first aid/CPR as required. Assist guests/employees during emergency
situations. Notify appropriate individuals in the event of accidents, attacks,
or other incidents. Defuse guest/employee disturbances. Call for outside
assistance if necessary. Complete incident reports to document all
Security/Loss Prevention related incidents. Resolve safety hazard situations.
Escort unwelcome persons from the property. Report to scenes of vehicle
accidents/thefts. Call for assistance using proper code responses. Complete a
Loss Prevention shift summary/daily activity report. Maintain confidentiality
of all reports/documents; release information only to authorized individuals.
Provide proper paperwork to employees requiring outside medical treatment.
Type, proofread, and copy security reports. Assist management in training and
motivating; serve as a role model. Assign and ensure work tasks are completed
on time.

Follow all company policies and procedures; report accidents, injuries, and
unsafe work conditions to manager; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests according to
company standards; anticipate and address guests' service needs; assist
individuals with disabilities; thank guests with genuine appreciation. Speak
with others using clear and professional language; prepare and review written
documents accurately and completely; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with others;
support team to reach common goals; listen and respond appropriately to the
concerns of other employees. Ensure quality assurance expectations and
standards. In addition, some states may have additional licensing/registration
requirements to be considered for this position. Read and visually verify
information in a variety of formats (e.g., small print). Visually inspect
tools, equipment, or machines (e.g., to identify defects). Enter and locate
work-related information using computers and/or point of sale systems. Move at
a speed required to respond to work situations (e.g., run, walk, jog). Stand,
sit, or walk for an extended period of time or for an entire work shift. Move,
lift, carry, push, pull, and place objects weighing less than or equal to ‎50
pounds without assistance and objects weighing in excess of ‎75 pounds with
assistance. Grasp, turn, and manipulate objects of varying size and weight,
requiring fine motor skills and hand-eye coordination. Move through narrow,
confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces
as well as up and down stairs and/or service ramps. Reach overhead and below
the knees, including bending, twisting, pulling, and stooping. Perform other
reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.
At more than ‎100 award-winning properties worldwide, The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us, the experience stays with them. As the premier worldwide provider of
luxury experiences, we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.