Do
*
Excellent communication skills,
* Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills.
* Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies.
* Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
* Answer incoming calls and respond to customer 's emails intimely manner. _
* _Manage and resolve customer complaints.
* Identify and escalate issues to supervisors as and when needed.
* Provide product and service information to customers.
* Research required information using available resources andOffer Solution to customers.
* Research, identify, and resolve customer complaints usingapplicable software.
* Route calls and tickets to appropriate resources and Domains whocan best support he user,
* Document all call information according to standard operatingprocedures.
* Recognize, document, and alert the management team of trends incustomer calls.
* Create SOPs for new Issues and resolution given.
* Complete call logs and reports.
SD - Remote Desktop Support
**Job Description:** Lead preparation of CDR documentation Coordination of Change Requests and their impact assessment Coordinating the preparation of engineering reviews Preparing responses to customer letters and customer presentations Review of technical documentation produced in the engineering…
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System Engineer A systems engineer will have the following core responsibilities: * Work closely with commercial sales team members to meet quarterly revenue goals. * Technically qualify sales opportunities. * Provide technical support to the sales organization, both pre- and post-sale. * D…
**Job Description:** # **Senior Airport IT System Engineer** **Riyadh, Saudi Arabia** Does the possibility of working on some of the world's most iconic projects interest you? If so, Parsons has an opportunity for you! As a Senior Airport IT System Engineer, you'll be joining a team that prides i…
System Engineer **Good knowledge of at least one of the following areas:** * Enterprise Applications, Application load balancing or Network/Application Security * Knowledge of networking stack L2 (vlan, bridge, EtherChannel), L3 Routing Protocols, IPv4 and IPv6, L3 Forwarding and NAT * Know…
* Jubail, Saudi Arabia * Tech Hiring * 2931790 ## **Job Description** **Looking for Saudi National only.** ** Experience - 2-3 years** Monitor the Datacenter Facility 24/7 and alert management in case of emergency. Record the Readings for the critical equipment 's installed. Co-ordi…
## **IT System Engineer -** **( كود الوظيفة: ITSE2)** **ا لتاريخ:** الأحد 25, أبريل, 2021 - **ن وع الوظيفه: **Full Time - **ا لمستوى الوظيفى: **Entry - **ا لموقع: **Media Production City, 6 of October City ##### **ا لمهام و المسؤليات:** * #### **Windows servers - Linux server ( installation - Bac…
Excellent job opportunities in Riyadh, Saudi Arabia / Only Saudi Nationality can apply Our client, A reputed Government sector clients in Riyadh, requires recruiting experienced & talented calibers to join the company to fulfill the following position: **System Engineer** **Job requirements:*…
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