Night Manager

Job Number ‎22206365
Job Category Rooms & Guest Services Operations
Location The St. Regis Riyadh, ‎2941 Makkah Al Mukarramah Rd, Riyadh, Saudi
Arabia, Saudi Arabia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations
during the overnight shift. Ensures that the highest levels of hospitality and
service are provided during the overnight shift. Represents property
management in resolving any guest or property related situation. Personally
assisting in resolving any issues and completing tasks.

CANDIDATE PROFILE

Education and Experience
* High school diploma or GED; ‎4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
* ‎2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; ‎2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Monitoring Property Operations
* Monitors and ensures compliance with all Guidelines to Operations.
* Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).
* Ensures employees are working in a safe environment.
* Manages all period-end inventories.

Supporting Profitability and Revenue Goals
* Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
* Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
* Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below ‎60 days.
* Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.
* Administers plans and actions to keep chargebacks and rebates to a minimum.
* Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.
* Manages employee hours.
* Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.

Supporting Human Resources Activities
* Promotes participation in property safety-related programs.
* Monitors employee attendance and records absences/tardiness.
* Promotes teamwork and employee morale.
* Keeps employees informed regarding new operational procedures, standards, or programs.
* Assists supervisors in handling employee performance issues (e.g., performance reviews, counseling, and recommendations).
* Ensures all employees have complete knowledge of emergency procedures.
* Encourages employee relations through gifts, parties, outings.
* Creates incentives that will promote better service and profit for the property.
* Assists operations manager in processing employee payroll weekly.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

The St. Regis brand first established luxury hospitality more than ‎110 years
ago, with the opening of the St. Regis New York. From the moment John Jacob
Astor IV opened the doors of his Beaux-Arts masterpiece on New York 's Fifth
Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke
service. Today, with more than ‎40 of the best addresses around the world, St.
Regis is a place where trends are born, boundaries are broken and guests can
simply live exquisite. We invite you to explore careers at St. Regis.