Additional details
Level
P2
Requirement location
Saudi Arabia - Riyadh
Number of Position
1
Employment type
EPD
Cluster/Group
Microland Delivery
Business Unit
EMEA
Department
DWP Tools - Tech Ops
Job Description
Required Skill
Technology - Network Monitoring Tools|Traverse
Technology - Network Monitoring Tools|Solarwinds
Process - IT Service Management|Incident Management
*
Domain - IT in Banking|Customer Support
Behavioral - Aptitude|Communication
Behavioral - Aptitude|Information Processing
Details
1. SCCM Administration - Working knowledge of SCCM administration and related
dependent components like AD, DNS, BitLocker, Group Policies etc.,
2. Patch Management
a. Deployment of monthly updates on every patch Tuesday following the Change
process
b. Provide the patching status report to the customer
3. Software Distribution
a. Deployment of application versions to keep the devices complaint
b. Provide the deployment status report to the customer
4. Hardware & Software Inventory
a. Generate hardware & software inventory reports as per the customer
requirements
5. Configure features Asset intelligence, DCM, Reporting
6. Manage and administer the client settings, system discoveries,
collections, boundaries and bandwidth settings etc.
7. SCCM Client installation on Servers and Desktops
8. Hands on experience on fixing SCCM/Packaging related issues on End User
Windows 10 devices
9. Expertise in Windows Batch Scripting
10. Monitor & troubleshoot the SCCM infrastructure components and client
health issues
11. Monitor & Troubleshoot
a. Monitoring the daily health of SCCM infrastructure components and client
issues
b. Troubleshoot failed SCCM components and clients
c. Troubleshoot failed Software & Patch Deployments
12. Backup & Maintenance - Knowledge on the SCCM site backup & Maintenance
tasks
13. Incident and Service Request Management - Monitor the ticket queue and
act up on the reported incidents on a daily basis
14. Prepare and maintain SOP documents to help L1 team
15. Manage and lead team of L1s
20
Technical Skills
In-depth understanding on any one of SCCM, SCOM, Traverse, SolarWinds,
ManageEngine, Nexthink etc.,
Behavioral skills
1. Good verbal & written communication skills
2. Time management
3. Ability to collaborate and work in a team
4. Problem solving
5. Planning, organizing & prioritizing
6. Active listening skills
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